IBM M400 - Manual (Page 76)

2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at your
location and verify its operation. You must provide suitable working area to allow
disassembly and reassembly of the IBM Machine. The area must be clean, well lit
and suitable for the purpose. For some Machines, certain repairs may require
sending the Machine to an IBM service center.
3. Courier or Depot Service 1
You will disconnect the failing Machine for collection arranged by IBM. IBM will
provide you with a shipping container for you to return your Machine to a designated
service center. A courier will pick up your Machine and deliver it to the designated
service center. Following its repair or exchange, IBM will arrange the return delivery
of the Machine to your location. You are responsible for its installation and
verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies otherwise)
the failing Machine suitably packaged to a location IBM designates. After IBM has
repaired or exchanged the Machine, IBM will make it available for your collection or,
for Mail-in Service, IBM will return it to you at IBM’s expense, unless IBM specifies
otherwise. You are responsible for the subsequent installation and verification of the
Machine.
The IBM Machine Warranty worldwide web site at
http://www.ibm.com/servers/support/machine_warranties/ provides a worldwide overview
of IBM’s Limited Warranty for Machines, a Glossary of IBM definitions, Frequently
Asked Questions (FAQs) and Support by Product (Machine) with links to Product
Support pages. The IBM Statement of Limited Warranty is also available on
this site in 29 languages.
To obtain warranty service contact IBM or your IBM reseller. In Canada or the
United States, call 1-800-IBM-SERV (426-7378). For other countries, see the telephone
numbers below.
Phone numbers are subject to change without notice. For the latest phone number list,
go to www.ibm.com/pc/support and click Support Phone List.
Country or Region Telephone Number Country or Region Telephone Number
Argentina 0800-666-0011 Malaysia 03-7727-7800
Australia 1300-130-426 Mexico 001-866-434-2080
Austria 01-24592-5901 Netherlands 020-514-5770
Belgium Dutch 02-210-9820
French 02-210-9800
New Zealand 0800-446-149
Bolivia 0800-0189 Norway 66 81 11 00
1. This type of service is called ThinkPad EasyServ or EasyServ in some countries.
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IBM M400 PROJECTOR: User’s Guide