IOGear GHE135U - Manual (Page 31)

29
OSD Opera-
tion
Technical Support
To help IOGEAR® customers obtain the highest level of performance form their ION™ Drive, IOGEAR® Service
Support team is available to answer your technical questions. Do not hesitate to call if you are having trouble
getting your drive to work correctly. IOGEAR® Service Support can be reached by phone from 8am to 5pm Pacific
Standard Time, Monday through Friday or at the following address:
23 Hubble Drive
Irvine, CA 92618
You may also reach us online at www.iogear.com/support 24 hours a day. Please be ready to give a brief descrip-
tion of the problem, and what you were doing when the problem occurred, before calling Service Support. The
Service Support representative will be able to serve you much quicker if you are prepared to answer the ten
questions listed below.
1) What is the purchase date and serial number of the drive?
2) Were any messages displayed on the screen when the error occurred? If so, what was the exact wording of the
message?
3) What type of Computer are you using?
4) When does the problem occur?
5) Can the problem be reproduced? If so, what are the steps necessary to reproduce the problem?
6) What version of the OS are you using?
7) Are you on a network? If so, what type of network is it?
8) What have you already tried to get the problem resolved?
9) What type of data are you trying to record?