IBM Partner Pavilion 570 - Manual (Page 18)

Appendix B. Help and service
information
Note
This appendix provides general service information, and some descriptions
might not apply to your particular computer or suit your situation.
If you have questions about your new Options by IBM product, or require
technical assistance, visit the IBM Personal Computing Support Web site at
http://www.pc.ibm.com/support. For information about IBM, IBM PC products,
or Options by IBM, visit the IBM Personal Computing Web site at
http://www.pc.ibm.com. Additionally, you can receive information from the
IBM Automated Fax System at 1-800-426-3395 (in Canada, 1-800-465-3299),
or from the Personal Systems Group Bulletin Board System (PSG BBS) at
1-919-517-0001. You can also get help and information through the IBM PC
HelpCenter, 24 hours a day, seven days a week. Response time might vary
depending on the number and nature of the calls received.
Marketing, installation, and configuration support through the HelpCenter will
be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM
computer, you might be entitled to service at your location. Your technical
support representative can help you determine the best alternative.
Step 1. Problem solving
You might be able to solve the problem yourself. Before calling the
HelpCenter, please prepare for the call by following these steps:
1. If you are having installation or configuration problems, refer to the
detailed sections on installation found in this manual, and review any
README.TXT files found on the installation diskettes.
2. Visit the Personal Computing Support Web site specific to the model of
option you have purchased. Updated installation instructions, hints and
tips, or updated system-specific notes are often published in this section.
You might find that later device drivers are available that will improve the
performance and compatibility for your new option.
If you are installing this option in an IBM computer, also visit the
applicable support Web page for that computer model. These pages might
also contain useful hints and tips related to installation of this option and
might refer to BIOS or device-driver updates required for your computer
model. If you are installing the option in a non-IBM computer, refer to
the manufacturer’s Web site.
3. Uninstall and then reinstall the option. During the uninstallation process,
be sure to remove any files that were installed during the previous
installation. Many IBM options include uninstallation programs.
4. Check all cabling to be sure that it is correct as shown in this manual.
When you connect a cable to a cable connector, pay close attention to the
colored stripes along the edge of the cable, and ensure that they are
matched with PIN 1 on both the computer connector and the option
connector.
5. If your option contains jumpers or switches, be sure their positions and
orientation match the instructions in this manual.
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