Troubleshooting – Insignia NS-D7PDVD User Manual

Page 23

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23

Insignia NS-D7PDVD Dual-Screen Portable DVD Player

www.insigniaproducts.com

Troubleshooting

Problem

Solution

No sound or distorted sound.

•

Adjust the volume.

•

Make sure that headphones are not plugged in. When
headphones are plugged in, the internal speakers are
turned off.

•

Make sure that all cables are inserted correctly into the
appropriate jacks.

Cannot fast-forward or fast-reverse through a
movie.

•

You cannot fast-forward through opening credits and
warning information at the beginning of a movie.

•

Some DVDs do not allow rapid scanning or skipping of
titles or chapters.

The

(do not) icon appears on the screen.

The action you tried cannot be done because:

•

The DVD software does not allow it.

•

The DVD does not support the feature (for example the
Subtitle feature).

•

The feature is not available at the current point on the
DVD.

•

You entered a title or chapter number that is out of
range.

Picture is distorted.

•

During fast-forwarding or fast-reversing, distortion is
normal.

•

The DVD may be damaged. Try another DVD.

Remote control does not work.

•

Make sure that the battery is fresh.

•

Make sure that nothing is blocking the IR sensor.

•

Make sure that you point the remote directly at the IR
sensor and that you are within 10 feet of the IR sensor.

Disc does not play.

•

Make sure that the disc is inserted with the label side
up.

•

Make sure that the disc is compatible with your player.
Your player can play DVDs and audio CDs.

Play starts, then stops immediately.

•

Make sure that the region code for a DVD matches the
region code for your player. Your player’s region code is
1. The DVD’s region code is on the DVD or the DVD
packaging.

•

Make sure that the disc is not dirty.

•

If condensation has formed inside your player, let your
player dry out.

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