John Lewis JLWM1604 - Manual (Page 26)

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Something not working
Please carry out the following checks before contacting your local Service Force agent.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by
incorrect use or installation, a charge will be made even if the appliance is under guarantee.
During machine operation it is possible that the red Start/Pause pilot light flashes, one of the following alarm
codes appears on the display and some acoustic signals sound to indicate that the machine is not working:
-
EE1100 : problem with the water supply
- EE2200 : problem with water draining
- EE4400 : door open
Once the problem has been eliminated, press the “Start/Pause” button to restart the programme. If after all
checks, the problem persists, contact your local Service Force Centre.
Symptom
The machine does not start
Solution
● The door has not been closed. ( EE4400 )
● The plug is not properly inserted in the power socket.
● There is no supply at the socket.
● The main fuse or the fuse in the plug has blown.
● The «Start/Pause» button has not been pressed.
● The «Delay start» option has been selected.
● The «Child lock» option has been enabled.
The machine does not fill ● The water tap is closed. ( EE1100 )
● The filter in the inlet hose is blocked. ( EE1100 )
● The inlet hose may be squashed or kinked. ( EE1100 )
● The door has not been closed. ( EE4400 )
The machine fills then empties
immediately ● The end of the drain hose is too low.
● The end of the drain hose is submerged in water.
● There is no vent in the end of the drain hose.
The machine does not empty
and/or does not spin ● The drain hose may be squashed or kinked. ( EE2200 )
● The “Rinse Hold” or “Quiet” option has been selected.
● The drain pump may be blocked. ( EE2200 )
● The “No Spin” option has been selected
● The drainage system pipes are blocked.
● The programme “Soak”, which ends with water left in the tub, has
been selected .
There is water on the floor ● Too much detergent or unsuitable detergent has been used (creates
too much foam).
● Check whether there are any leaks from the inlet hose fittings. It is not
always easy to see this as the water runs down the hose; check to see
if it is damp.
● The drain hose may be damaged or not securely positioned.
● The cap on the emergency emptying hose has not been replaced after
cleaning the filter.
Unsatisfactory washing results ● Too little detergent or unsuitable detergent has been used. An
insufficient amount of detergent leaves the laundry looking grey and
causes lime scale to form.
● Stubborn stains have not been treated prior to washing
● The correct wash programme/temperature has not been selected.
● Too much laundry has been placed in the drum.
The green Start/Pause light
flashes and the display seems off ● The energy save system is enabled. Press the Start/Pause button to
switch the appliance on.
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