Samsung BD-UP5000 - Manual (Page 65)

_ troubleshooting
troubleshooting
PROBLEM SOLUTION
If the HDMI output is set to a resolution
your TV cannot support (for example,
1080p), you may not see a picture on
your TV. • Press the ] button (in front panel) for more than 5 seconds with no disc
inside. All settings will revert to the factory settings.
Forgot password • Press the ] button (in front panel) for more than 5 seconds with no disc
inside. All settings including the password will revert to the factory
settings. Don't use this unless absolutely necessary.
If you experience other problems. • Go to the contents and find the section of the instruction book that
contains the explanations regarding the current problem, and follow the
procedure once again.
• If the problem still cannot be solved, please contact your nearest Samsung
authorized service center.
The picture is noisy or distorted • Make sure that the disc is not dirty or scratched.
• Clean the disc.
No HDMI output. • Check the connection between the TV and the HDMI jack of the Duo HD
player.
• Check if your TV supports 480p/720p/1080i/1080p HDMI input
resolution.
Abnormal HDMI output screen. • If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
When the factory default settings are restored, all the user data stored in the persistent storage will be deleted.
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