Technical support services – Seagate ST3655N User Manual

Page 18

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During the DOS high-level format, the drive keeps retrying
hard errors and reporting the following message. “Attempt-
ing to recover allocation units. . .”

•

This is normal with DOS Version 4.0 or later.

DOS messages, “Disk Boot Failure,” “Non-System Disk,” or
“No ROM Basic - SYSTEM HALTED,” appear.

•

Open the floppy door.

•

Check all cables.

•

Use the same version of DOS throughout your system.

•

Reinstall the DOS system files using the DOS SYS utility.

•

Make sure the primary partition is active in FDISK.

•

Check for viruses.

Technical support services

Always consult your system dealer first for technical support.
Dealers are generally more familiar with unique system configu-
rations.

Technical support is available for all Seagate products by calling
the SeaFAX

, Seagate Technical Support FAX, SeaFONE

,

SeaBOARD

and SeaTDD

services.

SeaFAX. 408/438-2620

You can use a touch-tone telephone to access Seagate’s
automated FAX system to receive technical support informa-
tion by return FAX. This service is available 24 hours daily.

Seagate Technical Support FAX. 408/438-8137

You can FAX questions or comments to technical support
specialists 24 hours daily. Responses are sent between
8:00

A.M.

and 5:00

P.M.

(Pacific time), Monday through Friday.

16

ST3390N, ST3655N Installation Guide, Rev. A

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