Splendide WD2100XC - Manual (Page 23)

Troubleshooting 23
If you need assistance
Every Splendide washer-dryer comes with a Limited
Warranty. Please read the Limited Warranty
Statement that came with your machine for
complete details. You’ll find many answers to
common problems in the “Troubleshooting”
section of this manual. If you review this section
first, you may not need to call for service at all.
NOTE: You will be charged for a service call while
the appliance is under warranty if the problems are
not caused by defective workmanship or materials.
•
If you do need service, you can relax knowing
that help is only a phone call away. Call our
Splendide Technical Service/Assistance
Department toll-free at 1-800-356-0766
Monday-Friday 7:00AM-5:00PM Pacific Time.
•
Please have the model number and serial
number of your washer-dryer ready when you
call.
Splendide Technical Service
15650 SE 102nd Ave
Clackamas, Oregon 97015 - USA
1-800-356-0766
(Ext. 5)
Hours: Mon-Fri 7AM-5PM (PST)
Local Phone: 503-655-2563
Problem Possible Causes / Solution
• The detergent is not suitable for washing machines (it should be labeled “For
washing machines” or “hand and machine wash,” or the like).
• Too much detergent or softener being used.
• The appliance is not plugged into the socket, or not enough to make contact.
• There has been a power failure.
• The appliance door is not shut properly.
• The DRY TIME Knob is on the ‘OFF’ setting.
• The drum is overloaded.
• The exhaust hose is obstructed.
• Incorrect sorting.
• The drum is overloaded.
• Incorrect wash cycle
•
Clothes matted to the drum after spin.
• Refer to www.splendide.com for additional fabric care tips.
There is too much
foam.
The dryer does
not start.
Poor drying
performance
Wrinkling