Troubleshooting – Samsung B2100 User Manual
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a
troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service 
professional.
While using your phone, the following messages 
may appear:
Message
Try this to solve the problem:
Please 
insert SIM 
card
Ensure that the SIM card is installed 
correctly.
Phone lock
When the phone lock feature is 
enabled, you must enter the password 
you set for the phone.
Enter PIN
When using the phone for the first time 
or when the PIN requirement is 
enabled, you must enter the PIN 
supplied with the SIM card. You can 
disable this feature by using the 
PIN
lock
menu.
Enter PUK
Your SIM card is blocked, usually as a 
result of entering your PIN incorrectly 
several times. You must enter the PUK 
supplied by your service provider. 
Message
Try this to solve the problem: