Samsung DS-21G5 - Manual (Page 47)

47
ENG
Problemes and Solutions
Problemes
No operations can be performed with
remote.
Disc does not play.
5.1 channel sound is not being
reproduced.
The icon appears on screen.
Disc Menu doesn’t appear.
Playback mode differs from the Setup
Menu selection.
The screen ratio can not be changed.
No audio.
Forgot password.
If you experience other problems.
Solutions
◆ Check the batteries in the remote. May need replacing.
◆ Operate the remote control at a distance of no more than 20 feet.
◆ Remove batteries and hold down one or more buttons for several
minutes to drain the microprocessor inside the remote to reset it.
Reinstall batteries and try remote again.
◆ Ensure that the disc is installed with the label side facing up.
◆ Check the region number of the DVD.
◆ 5.1 channel sound is reproduced only when the following
conditions are met. :
1) The DVD player is connected with the proper amplifier.
2) The disc is recorded with 5.1 channel sound.
- Check whether the disc being played has the “Dolby 5.1 ch”
mark on the outside.
- Check if your audio system is connected and working properly.
- In a SETUP Menu, is the Audio Output set to Bitstream?
◆ The features or action cannot be completed at this time because :
1) The DVD’s software restricts it.
2) The DVD’s software doesn’t support the feature (e.g., angles).
3) The feature is not available at the moment.
4) You’ve requested a title or chapter number or search time that
is out of range.
◆ Check if the disc has a Menu.
◆ Some of the functions selected in the Setup Menu may not work
properly if the disc is not encoded with the corresponding function.
◆ The Screen Ratio is fixed on your DVDs.
◆ Make sure you have selected the correct Digital Output in the
Audio Options Menu.
◆ Press power on from a cold start with no disc in the unit. Press the
OPEN/CLOSE button or PLAY button. Press the STOP and
PLAY buttons simultaneously on the front panel for three
seconds. Select the Parental Mode. The Parental Mode is now
unlocked as indicated on the display. Press the UP/DOWN
button to select Parental. Press the ENTER
button and the
Create Password display will appear. You can now set your rating
level and change your password to a new number.
◆ Go to the contents and find the section of the instruction book that
contains the explanations regarding the current problem, and
follow the procedure once again.
◆ If the problem still cannot be solved, please contact your nearest
authorized service center.