Solo USA SOLO R D - 5 1 1 0 User Manual
Page 21
I
F
Y
OUR
SOLO E
VER
N
EEDS
S
ERVICE
, P
LEASE
F
OLLOW
T
HESE
S
IMPLE
S
TEPS
:
1
Check the troubleshooting section of this manual. It may have a
solution to your problem.
2
Call us at 1-800-543-1608. We may be able to solve your problem
over the phone. If the problem requires that you send your SOLO to the
factory for repair, we will provide you with a S
ERVICE
O
RDER
N
UMBER
,
which must be included on the outside of your shipping box.
E
NCLOSE
T
HE
F
OLLOWING
I
NFORMATION
W
ITH
Y
OUR
SOLO:
• Your Service Order Number
• Your name and return address
• Your daytime telephone number
• A description of the problem you are experiencing.
O
UT
O
F
W
ARRANTY
R
EPAIRS
For out of warranty repairs, include prepayment in the amount you were
quoted by the Escort Customer Service Representative. If the detector has
been damaged, abused or modified, the repair cost will be calculated on a
parts and labor basis. If it exceeds the basic repair charge, you will be
contacted with a quotation. If the additional payment is not received
within 30 days (or if you notify us that you choose not to have your SOLO
repaired at the price quoted), your SOLO will be returned, without repair.
Payment can be made by check, money order or credit card.
M
AIL
Y
OUR
SOLO T
O
:
ESCORT
Customer Service Department
Service Order Number ______________
5440 West Chester Road
West Chester, Ohio 45069
For your own protection, we recommend that you ship your SOLO
postpaid and insured. Insist on a proof of delivery and keep the receipt
until the return of your SOLO.
18
S
ERVICE
S
E
R
V
I
C
E