The on/off switch does not respond properly, No sound or minimal volume, The cd/dvd does not function – Siemens AMILO A Series User Manual

Page 17: Contact with hotline/help desk

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A Series

10600416168

English - 9

The ON/OFF switch does not respond properly

The system may be processing.
► Wait until the system has completed processing.

You have not pressed the ON/OFF switch long enough to switch off the notebook.
► Press the ON/OFF switch for approx. 4 seconds.

No sound or minimal volume

Check that the hardware volume control is correctly set.
► Double-click on the volume indicator in the task bar and adjust the volume. Make sure that the

loudspeaker is not switched off here.

► Make sure that the sound driver is correctly installed under Control Panel - System - Device

Manager.

► Use the key combination Fn + F5 or Fn + F6 to check the volume.

The CD/DVD does not function

Check whether the CD/DVD has been properly inserted into the drive.
► Check whether the CD/DVD is scratched, warped, dirty or damp.
► Make sure that you use a CD/DVD that complies with the standards.
► Use the key combination Fn + F5 or Fn + F6 to check the volume.

Contact with hotline/help desk

If you are unable to solve a certain problem, please contact the hotline/help desk. The telephone
numbers are contained in the supplied help desk list. Please have the following information ready
when you call:

•

The model name and serial number of the notebook. The serial number is located on a sticker
on the underside of the notebook.

•

Notes of any messages that appear on the screen and information on acoustic signals.

•

Any changes you have made to the hardware or software after receiving the notebook.

•

Any changes you have made to the BIOS Setup Utility settings after receiving the notebook.

•

Your system configuration and all peripheral devices connected to your system.

•

Your sales contract.

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