SharkRack KVM-8 - Manual (Page 40)

KVM-8 Installer/User Guide
34
Appendices
35
No video Verify that the video cable between the computer and
the KVM Switch is correctly connected. Verify that the
monitor cable is correctly connected to the KVM Switch.
Power down the computer. Connect the monitor
directly to the computer and power-up again. If the
monitor operates correctly direct to the computer,
contact SharkRack Technical Support. If it does not,
try another monitor.
Mouse jumps or “hugs”
screen If the mouse has been hot-plugged while running in
Windows, you may need to close and restart Windows.
If the mouse still does not function, try the mouse
resynchronization command <ZM>. (For instructions on
command mode, see “Basic Operations.”) If the problem
persists, contact SharkRack Technical Support.
Mouse is inoperable on one
computer channel If the mouse is inoperable on a channel, try the mouse
reset command <MR> or <MW> with that PC selected.
(For instructions on command mode, see “Basic
Operations.”)
Verify that the cables from the computer to the KVM
Switch are connected properly.
Make sure that you have keyboard/mouse privileges for
that channel.
Verify that the mouse driver and application are
configured properly for mouse support.
Verify that the computer works properly with a mouse
connected directly to it. If the problem persists, contact
SharkRack Technical Support.
Symptom Action