Kyocera S4000 - Manual (Page 71)

User Guide 63
15 G
ETTING
H
ELP
Customer support
Your service provider’s customer support
department may be accessible directly from your
phone when you dial a number, such as *611
(check with your service provider). They can
answer questions about your phone, phone bill,
call coverage area, and specific features available
to you, such as call forwarding or voicemail.
For questions about the phone features, refer to
the materials provided with your phone, or visit
www.kyocera-wireless.com .
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
• Web site:
www.kyocera-wireless.com .
• Email: [email protected].
• Phone: 1-800-349-4478 (U.S. and Canada) or
1-858-882-1401.
• Customer support phone numbers are also
available in the following countries:
– India: 1-600-121214 or 0124-284-5000
– Puerto Rico: 1-866-664-6443
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider.
• The actual error message or problem you
are experiencing.
• The steps you took to reproduce the problem.
• The phone’s mobile equipment
identifier (MEID).
Note: To locate the MEID, select Settings >
Phone Info > Build Info and scroll down to
MEID for the 14-digit number. If your phone
uses an electronic service number (ESN), ESN
replaces MEID .
Qualified service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
Phone accessories
To shop for phone accessories, visit
www.kyocera-wireless.com/store . You may
also call us at 800-349-4188 (U.S.A. only)
or 858-882-1410.
Become a product evaluator
To participate in the testing and evaluation of
Kyocera Wireless Corp. products, including
cellular or PCS phones,
visit
beta.kyocera-wireless.com .
82-K6562-1EN.book Page 63 Sunday, April 13, 2008 9:31 PM