Kodak 990 User Manual
Page 32
When the Plus-2 (guaranteed 2-hour response) is purchased, Kodak will provide on-site service within two hours. If
the 2-hour response time is not met, credit will be provided as follows:
At completion of the agreement, and upon written request, Kodak will credit Customer one percent of applicable
agreement price time the number of calls for which response time was not met. Such credit will not exceed the
premium paid for guaranteed response on the machine to which the credits apply.
Customer responsibilities
1.
Designate a knowledgeable System Administrator and one or two trained alternates who will be the only source
of liaison with Kodak Service Personnel. Liaison names must be provided to Kodak.
2.
Provide initial problem-solving assistance to site users.
3.
Perform appropriate problem analysis and corrective actions by following troubleshooting instructions and
remedial actions as prescribed by Kodak.
4.
Perform customer maintenance and error recovery procedures.
5.
Provide immediate access to equipment when service is required.
6.
Notify Kodak if equipment is to be physically moved to a different location. Customer is responsible for all costs
associated with relocation.
NOTE: Failure to meet these responsibilities may result in additional charges at the prevailing per-call rates.
Renewal
Kodak will provide for renewal, at the prices and terms then in effect, as long as a service agreement is available.
Cancellation
Service agreements may be canceled by either Customer or Kodak upon 30 days’ written notice. Kodak will issue a
prorated credit for any remaining prepaid agreement coverage. Customer will be charged for any service provided
when equipment is not covered by a service agreement.
Billing and terms of payment
Billing is in advance and prices will vary dependent upon billing arrangements (annual, quarterly or monthly).
Payment terms are net 30 except for renewals, which are due by the renewal date.
Assignment
Customer shall not assign its rights under this agreement without the prior written consent of Kodak. Such consent
will not be unreasonably withheld.