Kodak 990 - Manual (Page 28)

New Equipment Warranty
United States and Canada
Kodak warrants this equipment to function properly for three months from date of initial installation, when installed
within one year from date of shipment. This warranty covers the purchaser of this equipment as well as anyone else
who owns it during the warranty period.
Warranty repair coverage
If this equipment does not function properly during the warranty period, Kodak’s Technical Assistance Center (TAC)
will provide telephone assistance to Customer’s designated liaison. When determined necessary by Kodak, a
Kodak Field Engineer will perform on-site service to adjust and/or replace parts required to maintain the equipment
in an operating condition which is consistent with Kodak’s specifications.
Days and hours of coverage
Warranty coverage is available Monday through Friday during Kodak’s normal working hours (usually 8:00 a.m. to
5:00 p.m.), excluding holidays celebrated locally. On-site service performed after normal working hours will be billed
at prevailing overtime rates.
How to obtain service
Call 1 (800) 822-1414. In order for Kodak to provide assistance, the designated liaison must provide Customer’s
access code.
Customer responsibilities
1. Designate a knowledgeable System Administrator and one or two trained alternates who will be the only source
of liaison with Kodak Service Personnel. Liaison names must be provided to Kodak
2. Provide initial problem-solving assistance to site users.
3. Perform appropriate problem analysis and corrective actions by following troubleshooting instructions and
remedial actions as prescribed by Kodak.
4. Perform Customer maintenance and error recovery procedures.
5. Provide immediate access to equipment when service is required.
6. Notify Kodak if equipment is to be physically moved to a different location. Customer is responsible for all costs
associated with relocation.
Limitations
Standard warranty service is limited to the contiguous United States, Hawaii, and certain areas of Alaska.
This warranty does not cover: circumstances beyond Kodak’s control (such as Customer overriding, bypassing or
defeating interlock switches on equipment or devices sold by Kodak); problems due to failure of Customer to
conform to Kodak’s site specifications; service or parts to correct problems resulting from the use of attachments,
accessories or alterations not marketed by Kodak; relocation or service required as the result of relocation;
unauthorized modifications or service; misuse; abuse; failure to follow Kodak’s operating instructions; or supply
items (such as glass and lamps).
Kodak makes no other warranties, express, implied, or of merchantability or fitness for a particular purpose
for this equipment.
Repair or replacement without charge are Kodak’s only obligations under this warranty. KODAK WILL NOT BE
RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE SALE, USE,
OR IMPROPER FUNCTIONING OF THIS EQUIPMENT, REGARDLESS OF THE CAUSE. Such damages for