Kodak 990 - Manual (Page 29)

New Equipment Warranty
Europe, Africa, Middle East
Providing Revenue for the Equipment was realized in the country of final placement, Kodak will warrant the
equipment in terms of manufacturing defects and fitness for use within advertised performance and functionality
parameters for a minimum period of Three months, providing the equipment is installed within 1 year of purchase
and has not benefited from any previous warranties. The warranty is extended to any person(s) owning the
equipment within the three month period.
Warranty repair
Should the need arise to call Kodak Service during the warranty period, Kodak will provide support via their Local
Customer Equipment Service Division, either remotely, on-site, or a combination of both, as deemed appropriate by
Kodak Technical Personnel. Repair of the system will be to correct manufacturing defects and to maintain
performance of the equipment in line with advertised specification and functionality.
Days and hours of coverage
Warranty support is available Monday to Friday 8.30 a.m. to 5.00 p.m., excluding local holidays. Support may be
available outside of these hours at local discretion and at local overtime billing rates.
How to obtain service
Contact your local Kodak representative to obtain the telephone number which may be used to contact your local
Customer Equipment Services Division.
Customer/end user responsibilities
1. Have a minimum of two trained personnel nominated as the primary point of contact for Kodak Support.
2. Provide initial problem-solving assistance to users and assist Kodak Support in initial problem quantification and
analysis.
3. Perform all customer maintenance and error recovery procedures.
4. As problems are identified that require on-site visits, to ensure the equipment is readily available to the support
personnel.
5. Equipment movement and relocation will be chargeable at the current local per-call rate.
Limitations
Standard warranty coverage is available within Europe, Africa, and Middle Eastern Region PROVIDING sale
revenue is realized within the country of final placement. Equipment placed outside of the country where sale
revenue was realized will be offered standard warranty coverage providing the final placement is within one of the
following countries: Austria, Belgium, Denmark, Finland, Germany, Greece, Holland, Hungary, Ireland, Italy,
Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom. Equipment purchased outside of the above
countries and placed in any country other than the one where the original purchase was made will be offered support
and the current local rate (available from the local Kodak organization), providing support resource for the product
exists.
This warranty does not cover circumstances beyond the control of Kodak, including but not limited to; problems
associated with the failure to comply with Kodak Site Specifications; problems arising from the use of non-Kodak
attachments or accessories; relocation or resultant service; unauthorized modifications or service; misuse; abuse;
failure to follow Kodak’s operating and use instructions; or any components deemed by Kodak to be consumable
items (glass, lamps, etc.).
Kodak makes no other warranties, express, implied, or of merchantability or fitness for a particular purpose for this