Before calling for service – LG D5966W User Manual

Page 30

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Problem

Possible Causes

Solutions

Dryer does not heat

• House fuse is blown, circuit

breaker has tripped, or
power outage has occurred.

• Gas supply or service turned

off (gas models only).

• Reset circuit breaker or replace fuse. Do not

increase fuse capacity. If the problem is a circuit
overload, have it corrected by a qualifi ed electrician.

• Confi rm that the house gas shutoff and the dryer

gas shutoff are both fully open.

BEFORE CALLING FOR SERVICE

Your dryer is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If your dryer does not function properly or does not function at all, check the following before
you call for service.

T RO U B L E S H O OT I N G

T RO U B L E S H O OT I N G

Dryer will not
turn on

• Power cord is not properly

plugged in.

• House fuse is blown, circuit

breaker has tripped, or
power outage has occurred.

• Make sure that the plug is plugged securely into a

grounded outlet matching the dryer’s rating plate.

• Reset circuit breaker or replace fuse. Do not increase

fuse capacity. If the problem is a circuit overload,
have it corrected by a qualifi ed electrician.

Greasy or dirty spots
on clothes

• Fabric softener used

incorrectly.

• Clean and dirty clothes being

dried together.

• Clean and dirty clothes being

dried together.

• Confi rm and follow the instructions provided with

your fabric softener.

• Make sure to use your dryer to dry only clean

items, because dirty items can soil clean clothes
placed in the same or subsequent loads.

• Stains on dried clothes are actually stains that

weren’t removed during the washing process.
Make sure that clothes are being completely
cleaned according to the instructions for your
washer and detergent.

Display shows error
code tE1 or tE2

• Thermistor is malfunctioning.

• Turn off the dryer and call for service.

Lint on clothes

• Lint fi lter not cleaned

properly.

• Laundry not sorted properly.

• Excess static in clothes.

• Dryer is overloaded.

• Tissue, paper, etc., left

in pockets.

• Make sure the lint fi lter is cleaned before every

load. With some loads that produce high amounts
of lint, it may be necessary to clean the fi lter
during the cycle.

• Some fabrics are lint producers (i.e., a fuzzy white

cotton towel) and should be dried separately from
clothes that are lint trappers (i.e., a pair of black
linen pants).

• See the Excess static in clothes after drying

section below.

• Divide larger loads into smaller loads for drying.

• Check pockets thoroughly before washing and

drying clothes.

Excess static in
clothes after drying

• Fabric softener not used or

used incorrectly.

• Clothes dried too long

(overdried).

• Drying synthetics, permanent

press, or synthetic blends.

• Use a fabric softener to reduce static electricity.

Be sure to follow the manufacturer’s instructions.

• Overdrying a load of laundry can cause a buildup

of static electricity. Adjust settings and use a
shorter drying time, or use SENSOR DRY cycles.

• These materials can cause static buildup. Try

using a fabric softener.

Drying time is not
consistent

• Heat settings, load size, or

dampness of clothing is not
consistent.

• The drying time for a load will vary depending on the

heat setting, the type of heat used (electric, natural,
or LP gas), the size of the load, the type of fabrics,
the wetness of the clothes, and the condition of the
exhaust ducts and lint fi lter.

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