Call center, Voice mail integration, Easy operation – Panasonic KX-TAW848 User Manual

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User Manual

1.8 Call Center

1.9.3 Voice Processing System

Appendix

Consult your dealer

1.1 Before Operating the Telephones

This PBX can establish Incoming Call Distribution
Groups (ICD Group) by which a large volume of
calls from the external customers could be received.

Call Center

Queuing

Customers

ICD

Group 01

ICD

Group 02

You can forward your calls to a voice
processing system and let calling parties leave
messages in your mailbox when you are unable
to receive calls.

Voice Mail Integration

Message

Message

Message

Message

Message

Message

This PBX optionally supports a Portable Station
(PS) system. PSs can be used on the PBX
with other wired telephones.

Wireless System

This PBX can record or print out call
information: date, time, extension no., dialed
no., duration, etc.

Call Record

(Station Message Detail Recording)

Date

01/02/02

01/02/02

Time

10:03AM

11:07AM

Ext

1230

2230

• • • • • • •

• • • • • • •

• • • • • • •

If you are using a certain Panasonic telephone
that is equipped with a Navigator Key and a
display, it helps you to access the desired
feature easily. Also, you will be informed of the
arrival of an incoming call or a message waiting
by the lamp if it is equipped.

Easy Operation

Navigator Key

Message/Ringer Lamp

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