Panasonic KX-MB772CX - Manual (Page 71)

11. Help
71
I cannot receive documents
automatically. L The receiving mode is set to TEL mode. Set to FAX ONLY mode (page 43)
or TEL/FAX mode (page 44).
L The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 55).
L Make sure that the Distinctive Ring of feature #430 is set properly (page 51).
If you do not subscribe to the Distinctive Ring service offered by your local
telephone company, this feature should be OFF (KX-MB772 only).
The display shows
“
CONNECTING.....”, but
faxes are not received.
L The incoming call is not a fax. Change the receiving mode to TEL mode
(page 43) or TEL/FAX mode (page 44).
The printing quality of the
received documents is poor. L If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
L If documents can not be copied properly, refer to “11.3.2 Printing problems”,
page 69.
The other party complains
that they cannot send a
document. L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 15) or remove the jammed
paper (page 73).
L If feature #442 is set to “ ALWAYS” (page 60), check the connection between
the computer and the unit.
L The unit is not in FAX ONLY mode. Press {FAX AUTO ANSWER}
repeatedly to turn ON the {FAX AUTO ANSWER} light.
I cannot select the desired
receiving mode. L If you want to set FAX ONLY mode:
–
press {FAX AUTO ANSWER} repeatedly to turn ON the {FAX AUTO
ANSWER} light.
L If you want to set TEL mode or TEL/FAX mode:
–
select the desired mode using feature #404 (page 57), and press {FAX
AUTO ANSWER} repeatedly to turn OFF the {FAX AUTO ANSWER}
light.
L The Distinctive Ring of feature #430 is activated (page 51) (KX-MB772
only).
When an extension telephone
is connected, I cannot receive
documents by pressing
{*}{#}{
9}.*
*“ HONG KONG”:
{*}{*}{*}{ 9}
L You must set remote fax activation to ON (feature #434 on page 59)
beforehand.
L Press {*}{#}{9}* firmly.
*“
HONG KONG”: {*}{*}{*}{9}
L You may have changed the remote fax activation code from {*}{#}{9}*
(default setting). Verify the remote fax activation code (feature #434 on page
59).
I cannot hear a dial tone. L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 17).
L If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L The power cord or telephone line cord is not connected. Check the
connections (page 17).
L If you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.
Problem Cause & Solution