Petsafe BIG DOG PBC00-12724 - Manual (Page 12)

12 Customer Care Center 1-800-732-2677 www.petsafe.net 13
Frequently Asked Questions
Will another dog’s bark set
off the Bark Control Collar?
• No.
Will the Bark Control
Collar work for my dog?
• The Big Dog Spray Bark Control Collar is safe and effective
for all breeds and sizes of dogs, however, it is recommended
for dogs 40+ lbs.
Will this work with long-
haired dogs?
• Yes. It may be necessary to trim the hair on your dog’s neck so
it does not block the spray from reaching his snout.
Does the spray need to hit
my dog’s nose?
• No. The spray is very fine and simply creates a mist in the
region of the snout.
Troubleshooting
The Bark Control Collar
does not spray.
• Ensure that the battery is properly installed.
• Replace the battery.
• Refill the spray.
• Ensure the spray nozzle is not clogged.
Note: See “Tips” section.
• If the Bark Control Collar still does not spray, contact the
Customer Care Center.
My Bark Control Collar
sprays, but my dog keeps
barking (does not respond
to the burst of spray).
• Tighten the Bark Control Collar and make sure the Sensor
Probe is centered on the front of the dog’s neck.
• Check to make sure the Spray Nozzle points towards the
dog’s snout.
• Make sure your dog’s hair does not block the spray. If so, trim
the hair so the spray can reach the snout area.
• If your dog still does not respond, contact the Customer
Care Center.
When I try to refill the
Citronella Spray, the spray
leaks out around the Spray
Nozzle.
• Hold the spray can upright. If it is held at an angle, it will not
create a good seal.
• Press firmly on the spray can to create a good seal.
• If the spray continues to leak, contact the Customer Care Center.
I have refilled the Spray
Bark Control Collar and
the yellow LED continues
to flash.
• Ensure the spray counter has been reset.
Note: See “To Fill and Refill the Spray” section.
• If the yellow LED continues to flash after the spray counter
has been reset, contact the Customer Care Center.