Pitney Bowes J693 - Manual (Page 78)

68 J693
If experiencing this problem… Try this solution…
Nothing happens when trying
to print using a software
program:
•
Ensure that the printer is at READY.
•
Observe the Front Panel, if the READY
light does not flash as you send the format
check the protocol and port settings
between the printer and host.
•
Ensure the I/O cable meets the
requirements found in Section 3.0.1.
Poor print quality:
•
The printhead may need cleaning; see
Section 5.5.1.
•
Adjust these settings through the Front
Panel or by host commands, Heat, Print
Speed and Darkness; see Sections 2.1.1
and 4.1.2.
•
The media/ribbon combination may not be
compatible; see Section 2.1.
•
The Printhead Leveling Cam may be
incorrectly adjusted; see Section 5.3.1.
•
The Platen Roller may be dirty or worn;
see Section 5.5.2.
•
The Printhead Burn Line may need
adjusting; see Section 5.3.2.
Skips labels when printing:
•
The printer may need calibration; see
Section 5.1 and 5.2.
•
The Media Sensor may be slightly out of
position; readjust the position; see Section
5.0.
•
The label format may be too close (within
1/8
″
of the edge) to the start of the next
label. Try reducing or moving the format
slightly.
Unable to print rotated text:
•
The characters may be formatted outside
the label dimensions. Ensure the
row/column values provide enough room
for the height of the characters or bar code
to be printed. See the Programmer’s
Manual
for details.