Philips HD7810 EN - Manual (Page 4)

Problem Solution
the sieve in the centre of the pod
holder is not clogged. If the sieve
is clogged, unclog it by rinsing the
pod holder under a running tap. If
necessary, use a washing-up brush
or a pin to unclog the sieve;
you have put the coffee
pod properly in the centre of the
pod holder;
the sealing ring is not stuck under
the edge of the water distribution
disc;
the water drops on the worktop
are not the result of placing or
removing the water reservoir or
removing used coffee pods;
you do not remove the water
reservoir when the coffee machine
is heating up. This may cause water
that normally ends up in the
water reservoir to leak out of the
machine.
In all other cases, contact the
Philips Consumer Care Centre in
your country.
The lid cannot
be opened.
A vacuum may have temporarily
formed under the lid.
Switch off the machine. Pull the
lever up as far as it goes and wait
24 hours before you open the lid.
You may need to use quite some
force.
Make sure that the sieve in
the centre of the pod holder
is not clogged. If the sieve is
clogged, unclog it by rinsing the
pod holder under a running tap. If
necessary, use a washing-up brush
or a pin to unclog the sieve.
Make sure you do not move the
SENSEO ® machine. Moving the
machine, placing it outdoors or in a
cool or cold environment does not
accelerate the unlocking of the lid.
Do NOT put the SENSEO ®
machine in the fridge or freezer,
as this does not accelerate the
unlocking of the lid.
If problems continue to occur,
contact the Philips Consumer Care
Centre in your country.
The coffee
machine
produces less
coffee than
before.
Perhaps the sieve in the centre of
the pod holder is clogged. If the
sieve is clogged, unclog it by rinsing
the pod holder under a running
tap. If necessary, use a washing-up
brush or a pin to unclog the sieve.
Descale the machine (see chapter
‘Descaling’).
The SENSEO ®
coffee machine
brews only a
small quantity
of coffee or
no coffee at all
when it is used
for the first time.
You have not flushed the machine
properly before first use. As a
result, the boiler is not or not
completely filled. Flush the machine
properly (see chapter ‘Preparing
the machine for use’) before you
brew another cup of coffee.
The lid cannot
be closed
properly.
Perhaps a used coffee pod is
sticking to the water distribution
disc. If this is the case, remove the
used pod.
Problem Solution
The machine has
been stored in a
room that was
not frost-free.
Contact the Philips Consumer
Care Centre in your country.
The SENSEO ®
coffee is not
strong enough.
Make sure that:
you have used the correct number
of pods and have pressed the right
button. Use 1 pod in combination
with the 1-cup pod holder ° and
the 1-cup button °. Use 2 pods
in combination with the 2-cup pod
holder °° and the 2-cup button
°°
;
you have placed the coffee
pod(s) properly in the centre of
the pod holder, to prevent water
from escaping along the edge of
the pod(s). When you use two
coffee pods on top of each other,
make sure that the convex sides of
both pods point downwards and
press the pods lightly into the pod
holder;
you have not used the same pod
twice by accident;
the coffee in the pod is evenly
distributed;
If you prefer a more robust flavour,
SENSEO ® coffee pods with a
stronger blend are available.
The SENSEO ®
coffee is too
strong.
If you prefer a milder flavour,
SENSEO ® coffee pods with a
milder blend are available.
The coffee is not
hot enough.
Do not use cups that are too large,
as they cause the coffee to get cold
more quickly. When you use cups,
make sure they have a capacity of
150ml. When you use a mug, make
sure it has a capacity of 280ml.
Water and
steam have
leaked from the
bottom of the
appliance in a
fast way.
Your SENSEO ® machine has a
technical malfunction and has
drained all water for safety reasons.
The machine is blocked and
does not function anymore. For
assistance, please visit our website
www.senseo.com or take the
machine to a Philips service centre.