Panasonic KX-TEA - Manual (Page 19)

Key features:
●
Real-time monitoring
●
Easy search/Playback
●
Unlimited Remote access program,
web browser, or over the phone
●
Automatic or on demand recording
●
Quality control score or grade
●
Date/time stamp
●
Capture extension, agent, time, caller ID,
dialled numbers, duration, final destination
●
Automatic archiving to DVD+R, network, etc.
●
PC included
Ideal customers for
Panasonic Voice Recording
Applications
Panasonic CommsOffice
Panasonic Voice Recording
features unrivalled recording
and reporting features in one
package.
And with the unique internet management and
email monitoring capabilities, dealers can
expect a high demand from a surprisingly
broad base of customers.
Liability and the need to resolve disputes is
now a key issue with a rapidly growing number
of companies. Increasing pressure from the
Financial Services Association including the
‘treating customers fairly’ scheme also means
financial firms are required to prove this.
Call recording is the perfect solution, but
traditionally is way beyond the budget of most
SMEs, with price tags going into sometimes
tens of thousands. Panasonic Voice Recording
however, starts at around £3,500 SSP and is
fully expandable.
Compatible with analogue lines, ISDN 2
& ISDN 30.
Contact sales for pricing schedule and
further information.
With liability and quality control being the
key reasons to buy, the marketplace is huge
and also expanding. GP surgeries and
medical centres have to record all ‘out of
hours’ calls, and new pressures from the
FSA (Financial Services Association)
demands that voice transactions be as
easily recovered and audited as any other
kind of electronic record. As a result, the
number of potential sales is inspiring.
Call activity for a
particular agent
All activity at a glance
Key ‘return on investment’
arguments for call recording
●
Liability: Resolve disputes & protect the
company with recorded evidence
●
Quality control: Improve employee
performance & customer satisfaction
●
Security: Detect or deter security
breaches & inappropriate calls
●
Training: Coach employees with
examples of high & low quality calls
●
Marketing data: learn about customers &
their response to marketing campaigns
Panasonic Voice Recording
CommsOffice allows your
customers to monitor the
performance of their telephone
system & data network to
analyse trends, call costs,
staffing levels, manage a
contact centre or simply monitor
staff productivity levels.
An innovative suite of communications
provides management information at-a-glance
including a ‘Today’ screen which shows
telephony & data activity in an organisation.
Comprehensive reports provide further detail
and these can be saved, e-mailed or
converted into PDF format for presentations or
scheduled to run at specific times, such as
end of month.
CommsOffice Lite
Helps limit costs and optimise the performance
of a telephone system:
● Analysing most expensive calls
●
Monitoring levels of incoming & outgoing calls
● Checking how quickly the phone is being
answered
● Making sure calls are not being missed
● Identifying abuse or misuse of the telephone
● Ensuring sufficient telephone cover is
provided at peak times
●
Improving customer service via the
telephone
● Managing sales teams responsible for
outgoing calls
● Supervising support teams responsible
for incoming calls
CommsOffice Standard
Features as CommsOffice Lite plus live ACD
(automatic call distribution) statistics features:
●
Wallboard view by agent, group or queue
● Scrolling ‘ticker tape’ view that scrolls
across a screen
●
ACD alarms – visual or by audio when
call queues get too long or that highlight
abandoned calls
CommsOffice Pro
Features of CommsOffice Standard
plus additional data monitoring features:
●
Internet traffic monitoring & bandwidth
usage
● E-mail traffic reports: highlight business
& personal e-mails
● See largest downloads or use of on-line
games, on-line shopping sites etc.
CommsOffice Lite & Standard are
upgradeable, contact us for pricing and
further information.