Philips BDP2980 - Manual (Page 18)

18 EN
6 Troubleshooting
Warning
• Risk of electric shock. Never remove the casing of the
player.
To keep the warranty valid, never try to repair
the player yourself.
If you have problems using this player, check the
following points before you request service. If
you still have a problem, register your player and
get support at www.philips.com/support.
If you contact Philips, you will be asked for the
model and serial number of this player. The
model number and serial number are on the
back of this player. Write the numbers here:
Model No. _____________________________
Serial No. _____________________________
Main unit
The buttons on this player do not work.
• Disconnect this player from the power
supply for a few minutes, and then
reconnect.
Picture
No picture.
• Make sure that the TV is switched to the
correct source input for this player. .
No picture on HDMI connection.
• Make sure that the HDMI cable is not
faulty. If it is faulty, replace with a new
HDMI cable.
• On the remote control, press and then
press “731” (numeric buttons) to recover
picture display. Or wait for 10 seconds for
auto recovery.
• If this player is connected to an
unauthorized display device with an HDMI
cable, the audio and video signals may not
be output.
The disc does not play high-definition video.
• Make sure that the disc contains high-
definition video.
Sound
No audio output from the TV.
• Make sure that the TV is switched to the
correct source input for this player.
No audio output from the loudspeakers of
the external audio device (home theater or
amplifier).
• Switch the external audio device to the
correct audio source input.
No sound on HDMI connection.
• You may not hear any sound from the
HDMI output if the connected device
is non-HDCP compliant or only DVI-
compatible.
No secondary audio output for Picture-in-
Picture feature.
• When [Bitstream] under the [HDMI
Audio] or [Digital Audio] menu is selected,
interactive sound like secondary sound for
Picture-in-Picture feature is muted. De-
select [Bitstream].
Play
Cannot play a disc.
• Clean the disc.
• Make sure that the disc is correctly loaded.
• Make sure that this player supports the
disc. See "Specifications".
• Make sure that this player supports the
region code of the DVD or BD.
• For DVD±RW or DVD±R, make sure that
the disc is finalized.
Cannot play DivX video files.
• Make sure that the DivX video file is
complete.
• Make sure that the video file name
extension is correct.