8 troubleshooting – Philips HSB2313/12 User Manual

Page 22

Advertising
background image

23

The formats of these fi les are not

supported.

USB device not supported

The USB device is incompatible with the

system. Try another one.

Timer does not work

Set the clock correctly.

Switch on the timer.


Clock/timer setting erased

Power has been interrupted or the power

cord has been disconnected.
Reset the clock/timer.


No picture on HDMI connection.

Check if the HDMI cable is faulty. Replace a

new HDMI cable.
Check if connected devices are authorized

HDMI compatible. If not, the audio/video
signal may not be output.

No sound on HDMI connection.

You may not hear any sound if the

connected device is non-HDCP compliant
or only DVI-compatible.

8 Troubleshooting

Warning

Never remove the casing of this apparatus.

To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
apparatus, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site www.
philips.com/welcome. When you contact Philips,
ensure that the apparatus is nearby and the
model number and serial number are available.
No power

Ensure that the AC adaptor of the main

unit is connected properly.
Ensure that there is power at the AC

outlet.

No sound

Adjust the volume.

Check that the speakers are connected

correctly.
If there is no sound in the USB mode,

ensure that you have connected a USB
device that contains playable music.
If there is no sound in the AV mode,

ensure that you have connected AV
devices to the system correctly.

Remote control does not work

Before you press any function button, fi rst

select the source with the remote control.
Reduce the distance between the remote

control and the system.
Insert the batteries with its polarities (+/–

signs) aligned as indicated.
Replace the battery.

Aim the remote control directly at the

sensor on the front of the system.

Cannot display some fi les in USB device

The number of folders or fi les in the USB

device has exceeded a certain limit. This
phenomenon is not a malfunction.

English

EN

Advertising