Panasonic KX-MB271 - Manual (Page 69)

11. Help
69 For assistance, please visit http://www.panasonic.com/help
The other party complains
that received documents are
too dark and cannot be read. L You used a colored paper as a document. Change the contrast (page 30)
and make a lighter copy of the document, using “
TEXT” resolution (page
30), and try again.
I cannot receive documents. L You may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax reception may not be possible
when voice mail is activated so we recommend you to:
–
contact your telephone company and request to deactivate voice mail
service, or
– subscribe to a Distinctive Ring service (page 47).
L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 15).
L Feature #442 is activated and the received fax documents are automatically
transferred to the computer. View the received documents using the
computer (page 44).
L Recording paper is installed in the manual input tray. Remove the recording
paper from the manual input tray.
I cannot receive documents
automatically. L The receiving mode is set to TEL mode. Set to FAX ONLY mode. Press
{
FAX AUTO ANSWER} repeatedly to turn ON the {FAX AUTO ANSWER}
light.
L The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 50).
L Make sure that the Distinctive Ring of feature #430 is set properly (page 47).
If you do not subscribe to the Distinctive Ring service offered by your local
telephone company, this feature should be OFF.
The display shows
“
CONNECTING.....”, but
faxes are not received.
L The incoming call is not a fax. Set to TEL mode. Press {FAX AUTO
ANSWER} repeatedly to turn OFF the {FAX AUTO ANSWER} light.
The printing quality of the
received documents is poor. L If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
L If documents can not be copied properly, refer to “11.3.2 Printing problems”,
page 67.
The other party complains
that they cannot send a
document. L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 13) or remove the jammed
paper (page 74).
L If feature #442 is set to “ ALWAYS” (page 54), check the connection between
the computer and the unit.
L The unit is not in FAX ONLY mode. Press {FAX AUTO ANSWER}
repeatedly to turn ON the {FAX AUTO ANSWER} light.
I cannot select the desired
receiving mode. L If you want to set FAX ONLY mode:
–
press {FAX AUTO ANSWER} repeatedly to turn ON the {FAX AUTO
ANSWER} light.
L If you want to set TEL mode:
–
press {FAX AUTO ANSWER} repeatedly to turn OFF the {FAX AUTO
ANSWER} light.
L The Distinctive Ring of feature #430 is activated (page 47).
When an extension telephone
is connected, I cannot receive
documents by pressing
{*}{#}{
9}.
L You must set remote fax activation to ON (feature #434 on page 53)
beforehand.
L Press {*}{#}{9} firmly.
L You may have changed the remote fax activation code from {*}{#}{9}
(default setting). Verify the remote fax activation code (feature #434 on page
53).
Problem Cause & Solution
MB271-781-PFQX2722ZA-OI-en.book Page 69 Tuesday, May 22, 2007 5:20 PM