Polycom DVD 729 - Manual (Page 28)

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If you are unable to remedy a problem by following these hints, consult your dealer or service
centre (HOTLINE).
Problem Solution
No audio at digital output – Check the digital connections.
– Check if your receiver can decode MPEG-2 or
DTS and if not, please make sure the digital
output is set to PCM.
– Check if the audio format of the selected audio
language matches your receiver capabilities.
No sound and picture – Check that the SCART cable is connected to the
correct device (See Connecting to a TV)
Disc can’t be played – The DVD+R/DVD+RW/CD-R must be finalized.
– Ensure the disc label is facing up.
– Check if the disc is defective by trying another disc.
– If you have record a Picture CD or MP3 CD
yourself, ensure that your disc contains at least 10
pictures or 5 MP3 tracks.
– Region code incorrect.
Picture freezes momentarily – Check the disc for fingerprints/scratches and
during playback clean with a soft cloth wiping from centre to edge.
No return to start-up screen when – Reset the unit by switching the Player off, then on
disc is removed again.
The Player does not respond to – Aim the remote control directly at the sensor on
the remote control the front of the Player.
– Reduce the distance to the Player.
– Replace the batteries in the remote control.
– Insert the batteries with their polarities (+/–
signs) as indicated.
Buttons do not work – In order to completely reset the Player, unplug
the AC cord from the AC outlet.
Player does not respond to some – Operations may not be permitted by the disc.
operating commands during playback Refer to the instructions of the disc.
DVD Video Player cannot read – Use a commonly available cleaning CD/DVD to
CDs/DVDs clean the lens before sending the DVD Video
Player for repair.
Menu items cannot be selected – Press STOP twice before selecting System Menu.
– Depending on the disc availability, some menu
items cannot be selected.
Troubleshooting
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