Polaroid PDC 4370 - Manual (Page 88)

88 Polaroid PDC 4370 Digital Camera User Guide
www.polaroid-digital.com
89 Polaroid PDC 4370 Digital Camera User Guide
www.polaroid-digital.com
10 Troubleshooting Problems
The troubleshooting guide is designed to help you. If problems continue,
please contact customer support. Details are provided under “Getting
Help”.
For Windows® Users:
PC
Symptom Problem Solution
I receive an error message
when I am installing “Polaroid
PDC 4370 Camera Driver”.
“Polaroid PDC 4370 Camera
Driver” does not load.
Shut down all other applications and attempt
to reinstall the driver.
Check to see if the USB controller in your
BIOS if it is activated. If this does not work
contact your national customer support
representative, refer to the instruction manual
included with your PC.
I cannot upload images to my
computer.
Connection failure. Check all cable connections are secured.
I cannot run the “Polaroid
PDC 4370 Camera Driver”.
Conflict with another camera
driver or capture device.
If you have another camera installed on your
computer, remove it and it’s driver completely
from your system to avoid conflicting with it.
Camera Driver is not installed. You need to install the camera driver for
Windows 98SE systems.
Images do not show on TV. Video cable is not connected
correctly.
Make sure the video cable is connected to the
TV “Video In” socket.
My CD Installation wizard
does not work.
The auto installation file is
switched off or The CD-ROM is
disconnected.
Go to the computer desktop. Right click
on “My Computer”. Click “Properties”.
Select “Device Manager”. Double click on
“CD_ROM”, double click on “CD-R (normally
the manufacturer’s name. Click on “Settings”.
Ensure both “Auto insert notification” and the
“disconnect” are ticked. If you change the
settings the computer will ask you to restart
your PC. Click “Yes”.
AVI file cannot be played. DirectX version is lower than
9.0.
Install DirectX 9.0 or above. Visit
http://www.microsoft.com/directx for more
detail.
The camera is detected by
the Windows and works
properly. But a driver letter
of the Removable disk is not
created.
The removable disk crashes with
the network drives.
Disconnect the crashed network drive and
reserve this drive letter for the camera.