Nortel Networks 400 - Manual (Page 4)

Hospitality Messaging Server 400
Page 4
4) Change the language of a Guest Mailbox
- Enter room number, # (termination key)
- Enter language code, # (termination key)
- ‘Command Activated’ prompt played
- Returns to PMS Menu
L Note: The list of language codes can be acquired by the system
administrator as described in the section “Obtaining List Of Language
Codes” on page 6.
Guest Services
1) Reset Mailbox Password
- Enter room number, # (termination key)
- ‘Password Reset’ prompt played
- Returns to Guest Services Menu
2) Enable a Mailbox (Admin mailboxes only)
- Enter extension number, # (termination key)
- ‘Command Activated’ prompt played (if valid)
- Returns to Guest Services Menu
L Note: This actually re-enables a disabled mailbox; it doesn’t create a new
one. Creation of a new mailbox can only be done from the system’s VM Office
GUI by the System Administrator. A re-enabled mailbox’s language will
follow that set in the “Default Check In/Admin MBOX Language” parameter
found in the PMSI Configuration GUI
3) Disable a Mailbox (Admin mailboxes only)
- Enter extension number, # (termination key)
- ‘Command Activated’ prompt played (if valid)
- Returns to Guest Services Menu
4) Set or Cancel a Wake Up Call for one guest or a group of guests
- Enter room number, # (termination key) OR * followed by Distribution
List number, #
- System checks whether there is a previous AWU call set
- If so, it announces the AWU time followed by current time
- If not, it straightaway plays the current time
- Enter new AWU time using the 24-hour clock format OR ‘****’ to cancel
previous AWU time
- System echoes the new AWU time as confirmation
- Returns to Guest Services Menu
5) Retrieve Post Checked Out message
- < Put the caller on hold after getting pertinent guest information (name,
room number, and checked-out date)>
- Enter checked-out guest’s room number, # (termination key)
- Enter check-out date (MMDD format)
- <Connect the call to checked-out guest>