Troubleshooting, Contact us – Network Instruments SFMFF4040-100 User Manual
Page 4
SFMFF4040-100
6
24-hour Technical Support: 1-800-260-1312 -- International: 00-1-952-941-7600
Troubleshooting
If the SFMFF4040-100 converter fails, isolate and correct the failure by
determining the answers to the following questions and taking the indicated
action:
1.
Is the PWR (power) LED illuminated?
NO
•
Ensure that the power adapter is the proper type of voltage and cycle
frequency for the outlet (See “Power Supply” on page 5.)
•
Ensure the power adapter is properly installed in the converter and in
the grounded outlet.
•
Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
YES
•
Proceed to step 2.
2.
Are both LK1 & LK2 LEDs (fiber link for ports 1 & 2) illuminated?
NO
•
Ensure both SFP transceiver modules are properly inserted in the
converter.
•
Check the fiber cables for proper connection.
•
Verify that the TX and RX cables on the media converter are
connected to the RX and TX ports, respectively, on the other device.
•
Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
YES
•
Proceed to step 3.
3.
Is the LK1 LED (fiber link 1) flashing?
NO
•
If there is no network activity on port 1, proceed to step 4.
•
If there is network activity on port 1, disconnect and reconnect the
fiber cables to restart the initialization process.
•
Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
YES
•
Proceed to step 4.
4
Is the LK2 LED (fiber link 2) flashing?
NO
•
If there is no network activity on port 2, contact technical support.
•
If there is network activity on port 2, disconnect and reconnect the
fiber cables to restart the initialization process.
•
Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
[email protected] -- Click the “Transition Now” link for a live Web chat.
7
Contact Us
Technical support
Technical support is available 24 hours a day.
US and Canada:
1-800-260-1312
International:
00-1-952-941-7600
Transition now
Chat live via the Web with Transition Networks Technical Support.
Log onto www.transition.com and click the Transition Now link.
Web-based seminars
Transition Networks provides seminars via live web-based training.
Log onto www.transition.com and click the Learning Center link.
Ask a question anytime by sending an e-mail to our technical support staff.
[email protected]
Address
Transition Networks
6475 City West Parkway
Minneapolis, MN 55344, U.S.A.
telephone:
952-941-7600
toll free:
800-526-9267
fax:
952-941-2322
Declaration of Conformity
Name of Mfg:
Transition Networks
6475 City West Parkway, Minneapolis MN 55344 U.S.A.
Model:
SFMFF4040-100 SFP Optical Line Converter
Part Number:
SFMFF4040-100
Regulation:
EMC Directive 89/336/EEC
Purpose: To declare that the SFMFF4040-100 to which this declaration refers is
in conformity with the following standards.
EN 55022:1998 Class A; EN 55024: 1998+A1+A13164:2002; FCC Part 15 subpart B;
21CFR subpart J
I, the undersigned, hereby declare that the equipment specified above conforms to the above
Directive(s) and Standard(s).
June 6, 2006_____
Stephen Anderson, Vice-President of Engineering
Date