NordicTrack EXP1000 NCTL09992 - Manual (Page 23)

23
TROUBLE-SHOOTING
Most treadmill problems can be solved by following the steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at 1-888-
936-4266, Monday through Friday 8h00 until 18h30 Eastern Time (excluding holidays).
PROBLEM: The power does not turn on
SOLUTION: a. Make sure that the power cord is plugged into a surge protector, and that the surge protector is
plugged into a properly grounded outlet. (See HOW TO PLUG IN THE POWER CORD on page
8.) Important: Use only a CUL-listed surge protector, rated at 15 amps, with a 1 mm
2 (14-gauge)
cord of 1.5 m (5 ft.) or less in length.
b. After the power cord has been plugged in, make sure that the key is fully inserted into the console.
c. Check the circuit breaker located on the treadmill
near the power cord. If the switch protrudes as
shown, the circuit breaker has tripped. To reset the
circuit breaker, wait for five minutes and then press
the switch back in.
d. Check the on/off switch located on the treadmill
near the power cord. The switch must be in the on
position.
PROBLEM: The power turns off during use
SOLUTION: a. Check the circuit breaker located on the treadmill frame near the power cord (see c. above). If the
circuit breaker has tripped, wait for five minutes and then press the switch back in.
b. Make sure that the power cord is plugged in.
c. Remove the key from the console. Reinsert the key fully into the console.
d. Make sure that the on/off switch is in the on position.
e. If the treadmill still will not run, please call our Customer Service Department.
PROBLEM: The displays of the console do not function properly
SOLUTION: a. Remove the key from the console and unplug the
power cord. Carefully tip the treadmill down as shown
in drawing a. Remove the Screws (39, 83) from the
hood. Raise the Uprights (69) and carefully remove
the hood.
Locate the Reed Switch (10) and the Magnet (7) on the
left side of the Pulley (8). Turn the Pulley until the
Magnet is aligned with the Reed Switch. Make sure that
the gap between the Magnet and the Reed Switch is
about 3mm (1/8 in.). If necessary, loosen the Screw
(111) and move the Reed Switch slightly. Retighten the
Screw. Re-attach the hood, and run the treadmill for a
few minutes to check for a correct speed reading.
Tripped Reset
Tripped
c
Reset
On
Position
d
7
83
39
69
a
8
Top
View
111
3 mm
10