Symposium call center server, Nortel integrated recorded announcer, Nortel remote gateway 9150 – Nortel Networks 1000S User Manual

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Description and features

553-3031-010 Standard 3.00 August 2005

directories

call logs

CallPilot 2.0

CallPilot 2.0 includes the 501t and the 1002rp messaging platforms as
replacements for the existing standalone platforms.

CallPilot 1.5 Mini

CallPilot 1.5 Mini is a less expensive, embedded messaging stand-alone
platform that provides Unified Messaging and base Voice Messaging
capabilities in both Meridian 1 and CS 1000S switching environments.

Symposium Call Center Server

Symposium Call Center Server (SCCS) offers a suite of applications that
includes call processing and agent handling, extensive management and
reporting capabilities, third-party application interfaces, and real-time
displays for supervisors and managers. For further information, see the
Symposium Call Centre Server documentation.

Nortel Integrated Recorded Announcer

Nortel Integrated Recorded Announcer enables the user to manage recorded
announcements using a Browser User Interface (BUI), a Telephone User
Interface (TUI), or a text-based user interface. For further information, see
Integrated Recorded Announcer: Service Implementation Guide
(553-3001-360).

Nortel Remote Gateway 9150

Nortel Remote Gateway 9150 enables remote employees of central offices to
access CS 1000S features and functionality using an IP WAN. The Remote
Gateway 9150 unit installs at the remote site and communicates with the
central site using a 10BaseT Ethernet or ISDN Basic Rate Interface (BRI)
connection. It uses VoIP technology to route voice and signaling packets
between the remote office site and the CS 1000S main site, enabling seamless
integration.

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