Roku SoundBridge - Manual (Page 26)

48 49
This product is protected by certain intellectual property rights of Microsoft Corporation. Use or
distribution of such technology outside of this product is prohibited without a license from Microsoft or an
authorized Microsoft subsidiary.
Limited Warranty
Roku SoundBridge is covered by a one year parts and labor warranty.
Roku SoundBridge Limited Warranty
1. Warranty. ROKU, LLC (“ROKU”) warrants your SoundBridge and any included accessories against
defects in material or workmanship as follows:
For a period of one (1) year from the date of purchase (“Warranty Period”), if ROKU determines that
the SoundBridge is defective, ROKU will repair the unit or replace the unit (with either a new or rebuilt
SoundBridge unit), at its option, at no charge and, if applicable, will pay the labor charges incurred
by any SoundBridge authorized service facility. If the Warranty Period has expired, the customer is
responsible for the payment of all labor charges and may obtain parts from ROKU authorized service
facilities or a SoundBridge service center at his or her own expense.
2. Warranty Service Process. To obtain warranty service, you must first obtain an RMA number (Return
Merchandise Authorization) from a Technical Support Representative at ROKU. A Technical Support
Representative may be reached by emailing [email protected] or calling our toll free number
for customer care (1-866-400-7658 from the US). Once an RMA number is obtained, your SoundBridge
must be shipped freight prepaid, in either its original packaging or packaging affording an equal
degree of protection, to the SoundBridge authorized distribution facility. If ROKU determines that
the returned unit is defective, ROKU will either repair the unit or will supply, at no charge and within a
reasonable period of time, a new or rebuilt SoundBridge unit in exchange for the defective unit.
In addition, all accessories must be returned with the defective SoundBridge. A new or factory
refurbished set of accessories will be furnished with the replacement SoundBridge. Failure to return
any of the accessory items could result in a delay in receiving the replacement SoundBridge, and/or
result in an invoice for the missing accessories.
Important: When emailing for an RMA number, please provide the following information:
a. model number
b. serial number
c. problem description
d. software version (located in System Configuration menu)
e. date of purchase
f. place of purchase (dealer or online place of purchase)
g. return shipping address (no P.O. boxes)
Note: Proof of purchase will need to be included in the return shipment in order to ensure warranty
coverage. In addition, we may attempt to further troubleshoot the problem prior to issuing an RMA
number. Please be prepared to provide additional information upon request.
3. Scope of and Limitation on Warranty. The warranty on this product is limited to the repair or
replacement of defective units as described in Section 1 above. This warranty does not cover customer
training or education, installation, set up adjustments or signal reception problems. This warranty
does not cover damage due to acts of God, accident, misuse, abuse, negligence, commercial use or
modification of, or to any part of, your SoundBridge. This warranty does not cover damage due to
improper operation or maintenance, connection to improper voltage supply or attempted repair by
anyone other than a facility authorized by ROKU to service your SoundBridge. This warranty does
not cover consumables (such as fuses and batteries). This warranty is valid only in the country of
purchase from an authorized ROKU distributor or dealer. This warranty is invalid if the factory-applied
serial number and/or “Warranty Void if Removed” sticker has been altered or removed from the
SoundBridge.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE
CONSUMER. ROKU SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, ARISING OUT OF OR RELATED TO THIS PRODUCT OR ITS PURCHASE
OR USE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THIS WARRANTY.
THE SOUNDBRIDGE INCLUDES SOFTWARE PROVIDED BY THIRD PARTIES. ROKU’S WARRANTY
DOES NOT APPLY TO THIRD PARTY SOFTWARE, AND ROKU IS NOT RESPONSIBLE FOR THIRD PARTY
SOFTWARE. ADDITIONAL TERMS AND CONDITIONS, INCLUDING DISCLAIMERS OF WARRANTY, FOR
THIRD PARTY SOFTWARE CAN BE FOUND ELSEWHERE IN THE PRODUCT DOCUMENTATION.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or
allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may
not apply to you. This warranty gives you specific legal rights, and you may have other rights which
vary from state to state.