RocketFish RF-P2USB3 - Manual (Page 9)

9
RF-WSO1-3 RF-WSO1-3
RF-P2USB3
Troubleshooting
Check the following guide for the possible causes and solutions for a
problem before contacting the nearest service center or dealer for
repairs.
14
Symptom Solution
The Windows Device Manager
does not show the Renesas
Electronics USB 3.0 Host
Controller. • Make sure that the PCI Express Card adapter is correctly installed in the PCIe slot.
• Remove the adapter and try a different PCIe slot in case the bus has conflicts.
• Repeat the driver installation procedure, then make sure that the device exists.
Right-click My Computer on your desktop, click Properties, then click the Device
Manager. If the Renesas Electronics USB 3.0 Host Controller is shown, the PCI
Express Card adapter is working correctly.
• Make sure that your computer's operating system is updated to the latest version.
No USB peripheral is detected
by the computer. • Check that all cables are correct and securely connected.
• Make sure that the USB device's power is turned on.
• Make sure that the devices are getting enough power.
• Make sure to plug the 4-pin power cable into the adapter card to provide sufficient
power to USB devices, or use self-powered USB devices.
• A long cable may cause poor performance. A USB repeater must be used if the cable is
longer than 3.5 meters.
• Make sure there is no problem with the adapter installation.
Conflict with other Windows
USB PCI adapters. • Conflicts are indicated by an entry with a red X or yellow !
• Turn off your computer and move the adapter to another available slot, then re-install
the USB 3.0 driver.
• An exclamation point usually means there is a resource conflict between this adapter
and another adapter in your system. Move the adapter to another slot, then restart your
computer. Windows will re-configure itself and re-assign resources. Check your device
manager again.
RF-P2USB3 10-0666_MAN_V1.fm Page 9 Thursday, July 8, 2010 7:03 AM