QSC Audio DCM 10 - Manual (Page 2)

2 DCM0003 rev. A
Contact information
If you need any further information regarding this service procedure, please contact QSC Technical Services at the addresses or
numbers below.
Telephone: 1-800-772-2834 (within USA only)
+1 (714) 957-7150
Fax: +1 (714) 754-6173
Skype ID: qscaudio
E-mail: [email protected]
Web sites: www.qscaudio.com (product info/support)
www.qscstore.com (on-line accessory and replacement component sales)
Postal and parcel address: QSC Audio Products, LLC
Technical Services Group
1665 MacArthur Blvd.
Costa Mesa, CA 92626 USA
2. Turn the DCM off.
3 Connect the computer to the DCM, via the USB cable.
4. Locate the small access hole to the left of the DCM’s USB port (Figure 2).
Inside this hole is the firmware update button.
Push the straightened paper clip into the hole to press the button. Hold the
button while you turn on the DCM.
The DCM will turn on in firmware update mode. A window (Figure 3) will open
in the DCM Manager application to notify you of the DCM’s firmware update
status. Release the firmware update button.
5. Click “Next” to start the firmware upgrade. You will see a window indicating
that the update is in progress (Figure 4).
6. The update should take only about 10 to 15 seconds. A window (Figure 5) will indicate when the upgrade is complete. Click
“Finish” to complete the update.
7. The DCM will reset and resume operation under the new firmware. When the
“Connect …” dialog box (Figure 6) appears,
do not click on “Download the current
configuration to the DCM,” or it will overwrite the configuration data in the DCM.
Unless you need to work on the DCM configuration, click on “Cancel.”
Repeat steps 2 through 7 for each additional DCM unit covered by this bulletin.
Quality review: Verifying the firmware update
If the firmware update was successful, you should have full functionality and control of
the DCM via the DCM Manager application. Clicking on “About …” under the Help menu
will display the firmware version. You may disconnect the computer from the DCM.
Figure 5. Firmware update is complete.
Figure 6. This dialog box will appear
after the DCM resets. To preserve the
configuration data in the DCM, do not
click on “Download the current
configuration to the DCM.”