Quatech RS-232 - Manual (Page 38)

10 Troubleshooting
Listed here are some common problems and frequent causes of
those problems. If the information here does not provide a solution,
contact Quatech technical support.
Any unauthorized repairs or modifications will void the ESC(LP)-100's
warranty.
Computer will not boot up.
1. Is the ESC(LP)-100 properly inserted? Remove the card and try
again. Perhaps try a different expansion slot.
2. Ensure that an ISA-bus card is not using the same IRQ that the PCI
BIOS tries to assign to the ESC(LP)-100. Most computers have BIOS
setup options to reserve IRQs for either ISA or PCI use. Try
reserving the IRQ for the ISA card. The BIOS will automatically
choose a different IRQ for the ESC(LP)-100. An address conflict is
unlikely because most PCI-based computers will assign I/O
addresses in such a way that they cannot conflict with ISA-bus
devices.
3. The ESC(LP)-100 may be defective. Contact technical support for
instructions.
Cannot communicate with other equipment.
1. Are the cable connections correct? Are the cables securely attached?
2. Is the software configured with the correct base address and IRQ
information for the ESC(LP)-100? (This is mainly a DOS issue.)
3. Is the device driver installed?
4. If you are trying to communicate with another DTE, a null-modem
cable will be required.
5. If possible, use a loopback connector to test the port. This connector
needs to connect the following sets of signals on a D-9 connector:
TxD and RxD (pins 2 and 3)
RTS and CTS (pins 7 and 8)
DCD, DTR, DSR, and RI (pins 1, 4, 6 and 9)
ESC(LP)-100 User's Manual 32