TiVo Ooma Hub - Manual (Page 46)

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There aren’t enough ooma Scout devices to
connect all phones
Any phones not connected through a ooma Hub
or ooma Scout must be disconnected from the
wall. You may purchase additional ooma Scout
devices on our website.
Picking up another phone does not join the
existing call
With the Instant Second Line, the user will hear
a new dialtone before making another call, even
if someone is on the line. To join a call already in
progress, press the active call’s respective line
button, or press the Flash button on your phone.
Picking up another phone joins the existing call
Be sure that the phones in use are connected to
different ooma Hub or ooma Scout devices. Keep
in mind that cordless phone systems that have
multiple cordless handsets associated with one
base station are treated like a single phone.
International calls do not work
To complete an international call, you must add
funds into your pre-paid account. This can be
done online at the ooma Lounge. Once your
account is charged, international calls can easily
be placed without access codes or calling cards.
My phones don’t ring when I receive a call
Check that your phones are connected to the
PHONE port of an ooma Hub or ooma Scout. If
the phone needs power, confirm that it is plugged
in correctly.
The ooma system must be installed on the
phone line that corresponds to the phone
number with which you registered your ooma
system. If you have multiple phones lines,
check that the ooma Hub WALL port has been
connected to the correct phone line.
Next, check if the Send to Voicemail button
is lit red. This means that Do Not Disturb mode is
enabled and all calls are forwarded directly to the
Broadband Answering Machine. To disable this
mode, press the key for two seconds. The light
should turn off.
troubleshooting
Contacting ooma Support
Most issues can be resolved easily and quickly with our online support system at:
http://www.ooma.com/support
At the website, you can also:
Search our knowledge base
Read Frequently Asked Questions
Submit an issue or chat with a customer support representative
If you are unable to resolve your problem online, you can call ooma, seven days a week at 1-888-711-6662 .