Ultimate Technology 2200 - Manual (Page 12)

© 2008 UTC RETAIL. All rights reserved. 11692012 Rev D Page 12 of 12
Troubleshooting Procedures
The following table presents symptoms and solutions for problems potentially encountered when installing
the 2200 Series Bundled POS System components.
Symptom Solutions
There is no image on
the LCD monitor.
• Check to see if the monitor power cable is properly connected to the
monitor.
• Check to see if the SVGA cable is properly connected to the monitor.
• Make sure that the LCD monitor power is on.
The printer does not
have power.
• Check to see if the printer power cable is properly connected to the
printer.
• Make sure that the printer power switch is ON.
The printer has power
but the system does
not boot to Windows. • Push the ATX power button in the front of the logic unit located on the
front left hand side of the PC.
A keyboard error
message displays
when you boot the
2200 Series POS unit. • Check to see if the keyboard cable is properly connected to the
keyboard.
• Make sure that the keyboard cable is connected to the keyboard port
(purple) on the logic unit, not to the mouse port (green).
The pole display does
not have power. • Make sure it is not plugged into COM port 1. Use COM port 4.
Please call UTC RETAIL’s Technical Support at 800.349.0546, if you have any problems not addressed in
the Troubleshooting Procedures or have questions about other sections of this documentation.