VTech Color Blast Notebook - Manual (Page 21)

TROUBLESHOOTING
1. If your Color Blast Notebook™ stops working or does not turn on:
- Check your batteries. Make sure the batteries are fresh and properly installed.
- Insert the tip of a paper clip (or a similar object without a sharp tip) into the small hole
on the back of the unit labelled “Reset.”
- If you are still having problems, visit our website at www.vtechkids.com for
troubleshooting tips.
2. If when pressing the On/Off button, nothing happens:
- Make sure your unit is plugged in.
- If you are using batteries, check to see that they are aligned correctly.
3. If you turn the unit on, but cannot see anything on the screen:
- Adjust the contrast switch to adjust the darkness of the screen.
4. If you can’t hear any sound:
- Adjust the volume switch to adjust the sound level of the speaker.
5. If the screen is frozen and not responding to any input:
- Use the tip of a paper clip (or a similar object without a sharp tip) to gently press the
Reset button.
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we encourage you to
visit us online or contact our Consumer Services Department with any problems and/or
suggestions that you might have.
A support representative will be happy to assist you. Before requesting support, please be
ready to provide or include the information below:
- The name of your product or model number (the model number is typically located
on the back or bottom of your product).
- The actual problem you are experiencing.
- The actions you took right before the problem occurred.
Internet: www.vtechkids.com
Phone: 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
TROUBLESHOOTING
20