Vizio VA26L - Manual (Page 65)

VIZIO VA26L HDTV10T User Manual
Version 6/5/2008 66
www.VIZIO.com
Return authorization numbers are valid for only fifteen (15) days from issuance. The customer is
responsible for and must prepay all shipping charges and shall assume all risk of loss or damage to the
product while in transit to VIZIO. If the product is returned to VIZIO (i) without a VIZIO return authorization
number, and/or (ii) beyond the fifteen (15) day period, and/or (iii) without proper packaging, VIZIO retains
the right to refuse delivery of such return or may return the unit to the customer at the customer's expense
and with no refund issued. This return policy does not apply to defective products. Please read VIZIO's
Limited Product Warranty for warranty terms and conditions.
On-Site Warranty Repair Procedure
On-Site Warranty Repair generally is performed on repairable displays which are 30 inches and larger.
If VIZIO Technical Support determines that a problem with a display unit may be within the terms and
conditions of the VIZIO Limited Product Warranty and that an on-site repair may be performed, the
customer will be provided with an on-site repair authorization number and on-site repair instructions. The
determination for performing the on-site repair may be dependent upon the manufacturing defect and is at
VIZIO's option and sole discretion. Proof of purchase is required to confirm the product is within the one-
year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.
On-site repair service is requested through VIZIO's third-party service provider. After VIZIO provides the
customer with the on-site repair (OSR) authorization number, the third-party service provider will contact
the customer and will schedule the repair at the customer's location. The total approximate time for the
repair process, which includes the repair diagnosis, dispatching the technician, shipping the replacement
part(s), and arranging the appointment with the customer, is completed within approximately 3 to 5
business days, pending availability of these factors.
If it is determined the product can not be repaired on-site, the customer will be required to ship the unit to
VIZIO's service center, per the below warranty replacement procedure.
VIZIO is not responsible for the de-installation or re-installation of the product. However, some standard
installation may be performed during the on-site repair, at VIZIO's option and sole discretion. Please read
VIZIO's Limited Product Warranty for warranty terms and conditions.
Warranty Replacement Procedure
Warranty Replacement generally is performed on displays which are determined to be economically
unrepairable.
If VIZIO Technical Support determines that a problem with a display unit may be within the terms and
conditions of the VIZIO Limited Product Warranty and that a repair is not economically possible, based on
certain manufacturing defects in materials and/or workmanship, and/or at VIZIO's option and sole
discretion, the customer will be provided with a return authorization number and replacement instructions.
Proof of purchase is required to confirm the product is within the one-year limited warranty period and
meets the terms and conditions of the VIZIO Limited Product Warranty.
For displays forty-two inches (42") and larger, VIZIO will generally cover the transportation charges to
perform an on-site swap of the original unit with the replacement unit. For displays under forty-two inches
(42"), the customer is responsible for the transportation charges to VIZIO's service center. VIZIO will be
responsible for the return transportation charges from the service center to the customer. Please read
VIZIO's Limited Product Warranty for warranty terms and conditions.