WatchGuard Technologies DV-1 - Manual (Page 2)

The system will
not lose video
data during a
media error.
D I G I T A L I N C A R V I D E O
Writing to the DVD
Troubleshooting Guide
MEDIA ERRORS
First Time WRITE ERRORS (#1 & #3)
Wait until your recordable event 1.
has concluded (system continues
recording to the hard drive during a
write error)
Press the
2. STOP/QUIT key to stop
recording.
Press
3. RESET to restart the system.
System will attempt to re-burn the 4.
video files.
Second Time WRITE ERRORS (#2 & #4)
Press 1. RESET to restart the system.
System will eject the disc after the 2.
restart.
Insert a new DVD.
3.
If ERROR #2, Uncompleted chapters 4.
will be burned to the next DVD.
If ERROR #4, Entire DVD will be
rewritten to the next DVD.
Recognizing the DVD
This error is most likely caused by a
permanent defect in the media, the
result of poorly manufactured or
damaged/scratched DVDs. When this
occurs, the DVD can no longer be used
by the DV-1. It must be removed from
the system and replaced with a new
DVD. Video is still being recorded to
the hard drive buffer in the system, so wait until the recording event is
complete before pressing the RESET button on the screen.
Manually eject the DVD. 1.
After pressing 2. RESET, the system will reboot.
Once the system reboots, insert a new DVD. 3.
“Reuse” the Current Disc
If the system has been successfully burning to
a DVD, and then the DVD suddenly becomes
unrecognized and you are prompted to
“Reuse” the DVD; reboot the system to see if
the disc will be recognized following a restart.
If not recognized after reboot, press 1.
EJECT to eject the DVD.
Insert a new blank DVD.
2.
The first disc should play all completed chapters. Any uncompleted chapters
will be burned to the next DVD.
SOFTWARE MESSAGES
MOST SOFT ERRORS ARE FIXED BY REBOOTING
Soft Errors will occur occasionally when a software application or system
process has stalled or crashed. Most soft errors occur when the DVD drive
has been struggling to read or write to a disc for an extended period of
time, or by power interruption as a result of a vehicle start.
Soft errors may be identified as a
communication problem or an error with
an application name such as “STATEMGR.”
A Soft Error does not mean there is a
hardware problem. Simply press RESET
to restart the system.
Temperature Issues
Unexpected System Reboots
The Temperature Screen is displayed during
startup when the system is powered up
while outside of its operating temperature
range. Allow the system temperature
to normalize, and it will automatically
complete the boot up cycle. The “IGNORE”
key will force the system to boot up
although it is outside of the recommended temperature range.
DVD Drive Temperature Range
The DVD Drive is taken “offline” when the temperature is outside
the normal operating range, and “online” once the temperature
normalizes. The system may request a reboot when ready.
CHECK INSTALLATION
Improper installation WILL cause system instability. If errors are common,
confirm that the installer has connected the power and ground wires
through the firewall directly to the vehicle battery (not merely grounding
to the car frame or a terminal).
POWER ISSUES
Symptoms of a UPS (Battery Backup) Issue
DV-1 resets after vehicle start •
SET DATE AND TIME • screen appears
after boot-up
(indicates power was disconnected, or UPS
voltage too low to maintain clock)
Unexpected system reboots even when •
not burning to the DVD
Auto Power Up and Down Not Working
Check fuse in the ignition (switched) power wire. •
Check • SYSTEM BEHAVIOR settings in the SUPERVISOR MENU.
System Stalls During Boot-Up
Allow up to 5 minutes to complete the file recovery process. 1.
If it has stalled at the startup progress bar, press the 2. OFF key and
attempt another restart.
If it stalls again, the hard drive may need a “
3. QUICK FORMAT.”
The DV-1 may reboot unexpectedly if power to the system is interrupted or if
certain fatal software errors occur. Fatal software errors can be the result of:
Bad DVD disc causing the DVD drive to “time-out” •
Inadequate vehicle power •
Momentary glitch in electronic components •
TOLL FREE SUPPORT
1-866-384-8567
DVD Write Error (#6) Some percentage of all DVD’s have flaws
or scratches that cause the system to stop
writing to the disc. This is the most common
error. Since the DV-1 uses both a Hard Drive
and a DVD drive, no video will be lost as a
result of these normal writing errors.
WGD00044