WiLife V 1.5 - Manual (Page 69)

LukWerks User Guide
63
Maintenance Problem Solution
Werks does not see my
cameras
 Reset the camera by unplugging the power supply and then replugging it in to the wall.
 Verify that the camera ON/OFF button on the main Werks window is set to ON.
 Verify that the camera power supply and the USB receiver have power by checking the
status lights, some of which flash and others which are solid on.
 Verify that the camera power supply and the USB receiver are plugged directly into a
power outlet and not a power strip or UPS.
 Ensure the Ethernet cable connecting the camera with the power supply is secure.
 Ensure the USB receiver connected securely into the PC.
 Verify that you have properly configured any PC firewalls by reviewing the chapter on
Configuring Your PC Firewall.
 Close other applications that may be interfering with Werks.
 Test another power outlet for your camera, perhaps one closer to your PC.
 Click the REDISCOVER button on the Setup > Advanced dialog.
 Refresh your environment. To do this, 1) restart you computer, 2) reset your USB by
removing and reconnecting it PC-to-USB cable, and 3) reset your cameras by
unplugging and re-plugging them into the power outlet.
 Reset each camera by pressing the reset button on the bottom of the camera by
gently inserting a paperclip into the small hole near the network connector.
 From the Setup>Advanced dialog, execute the Add New and Rediscover camera
operations.
Werks seems to run slowly
Werks is a 21 st century application and is tuned for use on modern PCs. Though we
provide minimum system requirements for running Werks, you may find some functions
operate slowly on underpowered machines.
 Ensure you are running a PC that meets the minimum system requirements, and
preferably one that meets the recommended system requirements.
 Close unneeded applications running on your computer.
 Run virus and spyware detection software to ensure your computer is clean.
My camera is not recording
motion
Werks uses two methods to record video: Camera Motion Detection and user defined
Recording Schedules. If you have disabled both of these options, cameras will not
record. Check the following to ensure recording is configured properly:
 Check the Setup > Recording options page for each camera and ensure the camera
has defined motion zones.
 Ensure the “Enable motion detection for camera” checkbox is checked.
 Check your camera recording schedule to ensure the cameras are turned on (not
scheduled to be Off)
 Increase your motion sensitivity settings.
Werks is not sending email
alerts
Werks requires four elements to send an email alert. Check the following items on the
Setup > Email dialog for each detected camera:
 Ensure you have properly set the SMTP server settings and executed the TEST button
operation.
 Verify your “Send Email to” email addresses are correct.
 Choose the alert action for each camera.
 Ensure the “Enable Email Alerts” option is checked.
 Adjust the Minimum Motion time to meet your needs.
 Check the Spam Blocking options for your receiving email account.
I am unable to see my site or
cameras from My LukWerks
account
To view your cameras remotely you need four items: proper Werks configuration, an
active My LukWerks account, Internet connectivity, and a compatible remote device.
Check the following items:
 Ensure that you have created a My LukWerks account by registering at
www.lukwerks.com .
 Verify that your account name (email address) and password match those used to
create your account.
 Test your account information accuracy by going to the Setup > Remote dialog and
clicking the APPLY CHANGES button.
 Test your internet connection from your device by opening an Internet browser on the
device and going to the www.lukwerks.com site.
 Test the compatibility of your Internet Browser or Cell Phone by reviewing our
documented system requirements.