Zenith HD-SAT520 - Manual (Page 104)

Zenith will repair or replace your product, at Zenith’s option, if it proves to be defective in material or workmanship under nor-
mal use during the warranty period listed below from the date of original consumer purchase. This warranty is available only
to the original purchaser of the product and is effective only when used in the United States, excluding U.S. Territories.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION,
ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED
WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESSED WARRANTY PERIOD ABOVE. ZENITH
WILL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY
NATURE, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST OR CORRUPTED PROGRAMMING OR DATA, OR ANY
OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some states do not allow the exclusion or lim-
itation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclu-
sion or limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights
that vary from state to state.
THIS LIMITED WARRANTY DOES NOT APPLY:
• To damages or problems that result from shipping, installation, calibration, maintenance or separate system components.
• To damages or problems that result from misuse, abuse, operation outside environmental specifications or contrary to the
requirements and precautions in the Operating Guide, accident, lightning strikes or other natural causes, modification or alter-
ation, incorrect electrical current or voltage, signal reception, input, software errors that do not disable functionality, operating
and software protocols adopted after date of manufacture or for outside the U.S., or institutional or commercial use.
Therefore, the cost of replacement under these circumstances is borne by the customer.
CUSTOMER ASSISTANCE NUMBERS:
ONE YEAR WARRANTY PERIOD:
0 to 90 days: Your unit will be repaired or replaced
with a new, substitute model or factory reconditioned
unit. If repaired, parts may be new or remanufactured.
91 to 365 days: Your unit will be repaired or replaced
with a new, substitute model or factory reconditioned
unit. Zenith may add a fee for labor charges. If
repaired, parts may be new or remanufactured.
Repair Parts and Replacement Units are warrant-
ed for the remaining period of the original warranty.
ZENITH ELECTRONICS CORPORATION DIRECTV ®
HIGH-DEFINITION RECEIVER LIMITED WARRANTY-USA
FOR SERVICE:
You must call (1-800-984-9349 Mon. - Fri. 7AM to 7PM CT, please select the appropriate option from the menu) to confirm the prod-
uct is defective and to obtain Return Authorization (RA). If requesting 2-day advance shipment they will ask for your credit card num-
ber. During the warranty period, Zenith will send you a return-shipping label. After you obtain authorization for return, please box your
unit with a copy of the sales receipt and enough packing material to assure undamaged delivery of your product. When you receive
the label, place it on the box and call the 800 # in the instruction for pick-up. When your unit is received, Zenith will repair or replace
your unit in accordance with this Limited Warranty. For advance shipment, the return label will come with the replacement sent to
you. Please follow boxing and shipping instructions above.
To prove warranty coverage:
If you are a DIRECTV subscriber:
To obtain where-to-buy, product assis-
tance, or customer assistance:
Retain your dated sales receipt to prove date of purchase as well as your
box for shipping the unit in to Zenith. Legible copy of your sales receipt
must be submitted at the time warranty service is provided.
Call 1-800-DIRECTV (1-800-347-3288) FIRST.
Call 1-877-9Zenith (1-877-993-6484) (Mon. - Fri. 7 AM to 8 PM and Sat. 8
AM to 5:00 PM CT) Please select the appropriate option from the menu.
HOW SERVICE IS HANDLED:
If a replacement unit is available, to have your unit in 2 work-
ing days, Zenith requires a reserved deposit by credit card as
surety for advance shipment. Your credit card will not be
charged if you return the defective unit within 10 working
days. For further instructions please see below for ser-
vice.
Please retain your box to return the unit to Zenith.
Shipping charges both ways for claims within the first
90 days will be paid by Zenith; after 90 days during the
warranty period, you pay in-bound shipping charges.
ZENITH ELECTRONICS CORPORATION Zenith Part No. 206-3813
2000 MILLBROOK DRIVE GS# 3835RS0032J
LINCOLNSHIRE, IL 60069 Printed in Korea
Issue O