MACKIE ONYX 1200F - Manual (Page 31)

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Owner’s Manual
Owner’
s Manual
Need Help?
• Visit www.mackie.com and click Support to find:
FAQs (Frequently Asked Questions), manuals, addendums, and
user forums.
• Email us at: [email protected].
• Telephone 1-800-898-11 to speak with one of our splendid
technical support representatives (Monday through Friday,
from 7 AM to 5 PM PST).
3. Keep this owner’s manual and the detachable line-
cord. We don’t need them to repair the preamp.
4. Pack the preamplifier in its original package,
including endcaps and box. This is VERY IM-
PORTANT. When you call for the Service Request
Number, please let Tech Support know if you need
new packaging. Mackie is not responsible for any
damage that occurs due to non-factory packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone number,
Service Request Number, and a detailed description
of the problem, including how we can duplicate it.
6. Write the Service Request Number in BIG PRINT on
top of the box. Units sent without the Service Request
Number will be refused.
7. Tech Support will tell you where to ship the pream-
plifier for repair. We suggest insurance for all forms
of cartage.
8. You will need to contact the authorized service
center for their latest turn-around times when you
call for your Service Request Number. The preamp
must be packaged in its original packing box, and
must have the Service Request Number on the box.
Once it’s repaired, the authorized service center will
ship it back prepaid (if it was a warranty repair).
Note: Under the terms of the warranty, you must
ship or drop-off the unit to an authorized service
center. The return ground shipment is covered for
those units deemed by us to be under warranty.
Note: You must have a sales receipt from an Autho-
rized Mackie Dealer to qualify for a warranty repair.
• Make sure the correct audio interface is selected in
the DAW. In Tracktion, this is selected in the Set-
tings tab under Audio Devices.
• If the Onyx 1200F seems to be working fine and you
are using Tracktion, click Restart Device in the Set-
tings tab under Audio Devices. Other DAW applica-
tions may have a similar button.
• In Tracktion, be sure the correct inputs are selected
and the tracks are armed.
• Restart your Onyx 1200F and computer.
• Reinstall the drivers from the CD.
Glitchy/Distorted Audio into your Computer
• Increase the buffer size. This can be done in your
DAW application.
Repair
Service for Mackie products is available at a factory-
authorized service center. Service for Mackie products
living outside the United States can be obtained through
local dealers or distributors.
If your Onyx 1200F needs service, follow these instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm
PST, to explain the problem and obtain a Service
Request Number. Have your Onyx 1200F’s serial
number ready.
You must have a Service Request Number before
you can obtain factory-authorized service.
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