Xerox 115 - Manual (Page 32)

4-2 NPS/IPS Extension Operations Guide
Problem solving
• Name of your printer, for example, DocuPrint 2000 Series180
EPS
• Serial number of your printing system (a 9-digit alphanumeric
code located on the frame inside the printer, behind the narrow
door to the far left, on the front of the printer)
• Problems you are experiencing
• Whether the problem is an EPS or NPS/IPS problem
Additional information you may wish to note prior to calling
includes:
•
An explanation of how output differs from what was expected
• An assessment of whether the symptoms follow a pattern or
occur randomly
Also note any special conditions that may be related to the
problem, such as:
•
New applications
• Changes made to the software
• Recent service performed
• Previous conditions under which the application has printed
properly
Give this information to a customer service representative, who
will discuss the situation and give you an estimated time of arrival,
or assist you over the phone to resolve the problem.