Zebra Technologies XiIII Series User Manual
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76
Zebra XiIII-Series User’s Guide
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Problem
Solution
The printhead is not fully closed.
Close the printhead.
Problem
Solution
One or more of the printhead elements has
failed the printhead element test.
If the failed elements impact your printing application,
replace the printhead. To override this error, disable the
head test count feature on the front panel by defaulting the
value to “0000.” See page 57.
Problem
Solution
The ribbon is loaded.
Remove the ribbon and set the printer to direct thermal
mode.
Ensure that the printer driver and/or software settings are
correctly set (if applicable).
Problem
Solution
The printhead is over temperature.
Allow the printer to cool. Printing automatically resumes
when the printhead elements cool to an acceptable
operating temperature.