Return material authorization policy, Return procedure – Xantrex Technology RC6 User Manual
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Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return
Material Authorization (RMA) number and the correct factory "Ship To"
address. Products must also be shipped prepaid. Product shipments will be
refused and returned at your expense if they are unauthorized, returned without
an RMA number clearly marked on the outside of the shipping box, if they are
shipped collect, or if they are shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction
manual ready for reference and be prepared to supply:
1.
The serial number of your product
2.
Information about the installation and use of the unit
3.
Information about the failure and/or reason for the return
4.
A copy of your dated proof of purchase
Return Procedure
1.
Package the unit safely, preferably using the original box and
packing materials. Please ensure that your product is shipped fully
insured in the original packaging or equivalent. This warranty will
not apply where the product is damaged due to improper packaging.
2.
Include the following:
•
The RMA number supplied by Xantrex Technology Inc
clearly marked on the outside of the box.
•
A return address where the unit can be shipped. Post office
boxes are not acceptable.
•
A contact telephone number where you can be reached
during work hours
•
A brief description of the problem
3.
Ship the unit prepaid to the address provided by your Xantrex
customer service representative.
If you are returning a product from outside of the USA or Canada
In addition to the above, you MUST include return freight funds and are fully
responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center
(ASC) A Xantrex return material authorization (RMA) number is not required.
However, you must contact the ASC prior to returning the product or
presenting the unit to verify any return procedures that may apply to that
particular facility.