Troubleshooting – XtremeMac Luna Room Audio System User Manual

Page 11

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LUNA™ User Manual

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LUNA™ User Manual

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Troubleshooting

No power

Possible Problem

Solution

AC Adapter is not connected to
a wall outlet and/or the power
supply connector is not plugged
into supply jack on the back of
Luna

Connect the AC adapter into the
jack in the back of Luna labeled
“Power” and then plug the AD
adapter into the wall outlet

Wall outlet is not functioning

Plug another device into the
same outlet to confirm the outlet
is working

iPod was docked BEFORE
plugging the AC adapter into the
unit and the wall

Make sure to plug the AC adapter
into Luna and then the wall outlet
before docking your iPod

No sound from speakers

Possible Problem

Solution

Audio source is not selected

Push the left control knob on the
unit to select the audio source

Volume is set too low

Turn the left control knob to
increase the volume

iPod is not docked correctly

Remove your iPod from the dock
well and re-dock to make sure it
is properly connected

Sound is distorted

Possible Problem

Solution

Volume level on Luna is set too
high

Use the left control knob or
remote to lower the volume

Sound source is distorted

If the original source (MP3) is of
poor quality, distortion and noise
are easily noticed with high-
powered speakers

Bass and Treble are set too high

Reset the bass and treble
settings with the reset button on
the remote

Remote Control doesn’t work

Possible Problem

Solution

Low Battery

Replace battery

Remote Control is not pointed
toward Luna’s IR window

Point the remote toward the IR
window, within 15 feet of the unit

Unit gets warm after extended play at high volume

Possible Problem

Solution

As with other devices, this is
normal when the unit is played
at loud volumes for an extended
period of time

Lower the volume or turn the unit
off for a short period of time

Battery icon flashes on screen

Possible Problem

Solution

Back up batteries are weak or not
installed

Replace or install new AA
batteries

Display appears blurry or faded

Possible Problem

Solution

Contrast and /or dimmer settings
are set too high or low*

*Room temperatures can change the
contrast of the Display

Adjust the contrast and/or
dimmer settings in the menu
system (see “Setting the Display”
sections

No AM radio reception or too much static

Possible Problem

Solution

AM antenna may not be properly
connected

Plug the AM antenna into the two
jacks on the back of Luna

AM loop antenna is not properly
positioned

Move AM Antenna away
from Luna and rotate for best
reception

No FM radio reception or too much static

Possible Problem

Solution

FM antenna may not be properly
connected

Plug the FM antenna into the FM
jack on the back of Luna

FM antenna is not properly
positioned

Place the FM antenna vertically
above Luna and vary positions
while the unit is on and in FM
mode

iPod did not charge

Possible Problem

Solution

iPod is not docked properly

Remove your iPod from the
universal dock well and re-dock
to make sure it is properly
connected

iPod is frozen or the iPod battery
has a problem

Make sure your iPod is working
properly before docking into
Luna. Refer to your iPod manual
for details and make sure you
are using the latest software on
your iPod or for instructions on
resetting your iPod*

*Visit http://www.apple.com/support/ to download the latest software for
your iPod.

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