HONDA 2011 Odyssey Navigation - Manual (Page 127)

Navigation System 127
Customer Assistance
Visiting Your Dealer
We strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally, you may run into
a specific issue that you cannot find in
the book. You may save yourself a trip
to the dealer by first consulting the
following resources:
• The Troubleshooting section (see
page 153 )
• The Frequently Asked Questions
(FAQs) section (see page 146 )
• The FAQs found on the online update
DVD order site (see “Obtaining a
Navigation Update DVD”)
• For detailed questions regarding
HFL, audio, or other systems that
interact with the navigation system,
see your Owner’s Manual, or the
Technology Reference Guide.
• For traffic-related issues, see the “FM
Traffic” section (on page 23 ) and
FAQs (on page 146 ).
• Call Honda Customer Relations (see
“Honda Automobile Customer
Service” on page
126 ).
• For database or POI issues, follow the
guidelines in the “Reporting Errors”
section (see page
126 ).
If your question is still unanswered and
you wish to visit the dealer, please be
prepared to demonstrate the issue to the
service technician. That way, the service
technician can document the issue for
the factory to allow more efficient
troubleshooting.
Some issues may at first seem random,
but you may notice a pattern, like they
only occur when you enter a specific
address, when driving on a certain road,
or just when it’s cold. This information
is very useful to the service technician.
Be patient, the service technician may
be unfamiliar with your specific issue.
Obtaining a Navigation
Update DVD
Honda is continually expanding the
scope of the navigation system.
Upgraded software may be made
available to navigation system owners
periodically, usually in the fall of each
year.
To purchase an updated DVD, you will
need your vehicle’s VIN number and
the System/Device Information from the
INFO screen ( Other ). Call the Honda
Navigation Disc Fulfillment Center at
(888) 291-4675. You can also order
online by going to www.hondanavi.com.
NOTE:
• Update DVDs are not available at
your dealer. However, the dealer may
order an update DVD for you out of
courtesy. There is no program for
free DVD updates.
• The update DVD order line staff
cannot answer technical questions
regarding navigation operation,
coverage, or POIs.
2011 Odyssey